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DSers is amazing and I must say that Fiona who just helped me remap a product so that I can place an order is just is fantastic. She was very patient and knows what she is doing and she does it well. Thank you! Thank you! Fiona! Give this lady a raise!
Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we ...
Need to workout something with the customer service and I was assisted by Raphael. He was amazing! I was really stuck with an issue, but he guided me through everything step by step and made it so easy to understand. He even sent screenshots, which was super helpful because I could see exactly what to do. On top of that, he was really friendly and patient the whole time, even when I asked a few ...
Hi,
We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to ...
I just had an IM with Vivian. I was having issue with processing an order.
She quickly and professionaly walked me through the issue. She provide me with excellent customer service. Thank You Very much for you help.
Hi,
We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your ...
Lucy from DSers support team was FANTASTIC today!!! Was able to address all my questions, explained everything and showed me screen shots on what to do. Remapping became so much easier with Lucy's help!! Thank you DS for Lucy!!!
Hi,
Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel ...
Fiona was amazing at dealing with my issue. She competently and quickly helped with an order Aliexpress had refunded cause the seller had not sent the order in time. I then was able to change the supplier and place the order through another supplier and hopefully customer won't realise there has been an issue. I cannot fault the support received so far from DSers.
Hi there,
Thank you for your wonderful feedback! We’re delighted to hear that Fiona was able to assist you efficiently and help resolve the issue with your order. Our team is ...
I received great customer service when I experienced an issue with the DSERS app. I notified support right away and they were very responsive to my inquiry. My response was resolved right away. I appreciate the fast turnaround time. Thank you!
Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. ...
I've been using DSers for a while now, and I must say their support is top-notch! Every time I’ve had an issue or a question, the support team (especially Rfimp) has been incredibly helpful and quick to respond. They always find a solution efficiently, making the entire process seamless. If you're looking for a reliable dropshipping tool with great customer service, DSers is definitely the way to ...
Hi!
Thank you so much for your wonderful review! We're thrilled to hear that Rfimp and our support team have been able to assist you effectively. Providing top-notch support ...
This app works and helps to process orders quickly.
When I got a probrem, Gloria helped me to understand and solve my issues with the billing plan. She was reactive and helpfull.
Vivian was super helpful and patient with me, talking me through many points until we reached a solution. I was actually surprised by how thorough and attentive the service was. Thanks so much Vivian!
Hi there,
Thank you so much for your wonderful feedback! We're thrilled to hear that Vivian provided such thorough and attentive support. We're glad she was able to guide you ...
I have been using this app for good time now its doing me a great job, I had some help today with 24/7 customer service Zico were outstanding with helping me going through the issue I had thank you
Hi,
We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to ...