Reseñas (31.102)

Calificación general
5
Recuentos por nivel de calificación
  • El 98% de las calificaciones son de 5 estrellas
  • El 1% de las calificaciones son de 4 estrellas
  • El 0% de las calificaciones son de 3 estrellas
  • El 0% de las calificaciones son de 2 estrellas
  • El 1% de las calificaciones son de 1 estrellas
9 de noviembre de 2024

I needed help and fast. Because I never know what I'm doing here. I reached out to chat and after a brief wait I got Selena and she saved me fast. She was polite and lovely. My issue was fixed immediately and it was definitely my fault but she was confident and got me through it!

Cstar
Estados Unidos
9 meses usando la aplicación
DSers respondió 10 de noviembre de 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

17 de noviembre de 2024

Today, I was assisted and helped by Celia with a very complicated problem with one order. She helped me solve the problem successfully! She was so nice, polite and patient! I was impressed about the service I got! Thank you so much Celia for your time and help! Great job!

Joly Kid
Estados Unidos
Más de 1 año usando la aplicación
DSers respondió 19 de noviembre de 2024

Hi,

We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

31 de octubre de 2024

Blanca was so super nice and helpful in helping me find what I was looking for!

I had my first sale which I needed to forward for fulfillment by Dsers. I later was informed that the vendor did does not mail to my customer's country. I need to update vendor and was a little worried about it. I finally found a new vendor and needed to link them, but I didn't know how. Blanca was then helpful in navigating me to the proper area.

So grateful for Blanca and the time she too to help.

Thank you!!!

XetraX2
Canadá
4 meses usando la aplicación
DSers respondió 3 de noviembre de 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

21 de noviembre de 2024

Zico, in customer service was awesome. He really helped me fast and straight to the point. Thank you

Everyday Slides
Estados Unidos
Más de 2 años usando la aplicación
DSers respondió 24 de noviembre de 2024

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

9 de diciembre de 2024

I was able to IM with Wendy today regarding an order I had completely messed up for a customer. I was initially worried that the DSers chat would only be able to help on DSers issues and was releived when Wendy was able to help me across the AliExpress, DSers and Shopify websites. Wendy was quite patient and when I was having another issue arise she was waited for me to solve issue and continue to help with the original order mishap. Very satisfied with the chat option and that issues can be quickly resolved across multiple sites.

Glamping Gone Wild Outfitters
Estados Unidos
6 meses usando la aplicación
DSers respondió 11 de diciembre de 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

24 de diciembre de 2024

I had an excellent experience with Zico from DSers customer service! He was professional, patient, and incredibly helpful in guiding me through the process of changing suppliers. His clear explanations and proactive support made everything so much easier. Thank you, Zico, for going above and beyond to help!

SHOPPCHILL
Canadá
6 meses usando la aplicación
5 de diciembre de 2024

Struggled to get set up and got confused on the buyer set up but sent a few messages back and forth with Raphael who was very patient, helped with each stage and made sure I was happy with next steps before we ended the convo. Thank you!

Scrapbook & Journal
Reino Unido
5 meses usando la aplicación
DSers respondió 9 de diciembre de 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

12 de diciembre de 2024

I had a great experience with Luna from DSers customer service. She was super helpful, patient, and made sure all my questions were answered. Luna made the whole process easy and stress-free. Thanks for the awesome support!

Eleve
Estados Unidos
8 meses usando la aplicación
DSers respondió 23 de diciembre de 2024

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

15 de diciembre de 2024

I love the simplicity of the explanation that Zina gave me. My experience was easy and effortless, that's a big deal to me. Zina made it easy for me to navigate through the issue I was having and solve the problem. Thank you . I feel secure and at ease using DSer. I am new to this and still figuring my way around. I'm happy with the customer service provided

Everything Is Natural
Estados Unidos
2 meses usando la aplicación
DSers respondió 23 de diciembre de 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

27 de noviembre de 2024

Aurora did very well, i had an issue for the first time and she was the only one able to help me, compare to her collegues who struggled ! very smart person it didnt take her lon to solve the issue. !!

ElleKiffe
Francia
Alrededor de 1 año usando la aplicación
DSers respondió 28 de noviembre de 2024

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team