DSers‑AliExpress Dropshipping

I was having a problem with my store and Isla was very helpful. Support here is the best :).

Absolutely amazing app! Just switched over from oberlo and it went very smoothly. Features are all better as well, and customer support was beyond exceptional!! Love this

Collins Helped me with few questions. Its good to have this app when you are new to shopify. Thank you!

I got a problem to make an order but Beenle was very kind to me and helped me very fast.
Thanks for you support.

I am really really happy with DSers! I am using it a couple of months now but today a was stuck with a big problem for much orders. Someone from the DSers support has helped me for over 2 hours to fix it. That is amazing service. Highly recommend DSers!

Has anybody noticed that Dsers is no longer updating status from products from Aliexpress ? I came across this issue over the weekend and double checked with Dsers customer support team all the configurations (that are correctly set) and was told that was a general issue, that all customers were affected, I figured that given the severity of the issue it would be resolved by now, I reported the issue on Sunday (Sept10), I waited Monday to see if there was an update, and is already Tuesday 5:31 PM and issue persist. Dsers would not refund any subscription, but wouldn't provide either an internal investigation number (that was what the customer representative told me on Sunday: "Because our technical team discovered this problem, users are facing this problem. So there is no need to create a ticket. Please wait patiently and we will solve it as soon as possible.") , I need to describe the issue every time that I interact with customer support. No ETA for the fix, not sure if this is actually a current investigation. Any thoughts on how to get DSers attention? Dsers doesn't list the products that have mapped issues, current representative is suggesting to go over all products, I guess I have 303, one by one, see what products have issues and fix them. It looks to me the problem is that the supplier from Aliexpress changes something (remove values or something) what breaks the connection in Dsers, what makes a problem to sync products, but it looks just a lot of work to fix issues that Dsers can't handle, and instead of opening an investigation the suggestion is to fix things manually and pay a subscription of an automated process with challenges that will require manual verification (perhaps a week), go over all the products, and see if this week something was broken and fix it manually, last suggestion was to find another supplier (not sure if its believed that other suppliers don't make changes that break Dsers process). I also asked if Dsers have visibility of how many products have mapping problems, The representative didn't answer my question.

We had some questions about AliExpress and the connection with DSers. Joey was helpful in trying to figure out the answers to our questions. We didn't find every answer but Joey gave a gallant effort and some alternatives, so overall he was very helpful. He did help us solve our problems, so we're off to a good start.

Kanon support och snabb hjälp av Villanelle! rekommenderar andra att prova denna app då den verkar bra!!

Isak - Thank you for assisting me with my issue and questions!

Very helpful, fast, and nice customer service. They helped me with my problem in a few minutes. Thank you for the help! I'm very satisfied with the service.