Reseñas (30.354)

Calificación general
5
Recuentos por nivel de calificación
  • El 98% de las calificaciones son de 5 estrellas
  • El 1% de las calificaciones son de 4 estrellas
  • El 0% de las calificaciones son de 3 estrellas
  • El 0% de las calificaciones son de 2 estrellas
  • El 1% de las calificaciones son de 1 estrellas
12 de noviembre de 2023

I got a rapid solution to my first technical issue with DSers over several years (thanks Sally! ;). A really stable app, and working well.

Gitelle
Estonia
Más de 1 año usando la aplicación
DSers respondió 13 de noviembre de 2023

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

15 de noviembre de 2019

the support is horrible. Not supported 24hrs. Sometimes it takes more than 2 days to answer you. It should have a call queuing system but the answers are answered via Facebook Messenger. The answers often beyond coming after a long time are very bad and do not help anything.

Aleatório
Brasil
Más de 1 año usando la aplicación
25 de enero de 2024

I recently had an outstanding experience with DSers' customer service. I particularly want to highlight the efficiency and speed of Via, who addressed my issue with remarkable responsiveness. Not only was my request handled in record time, but the quality of the service exceeded my expectations. It's reassuring to know that there are such skilled and dedicated professionals at DSers. A big thank you to Vea and the entire team for their excellent work! I highly recommend DSers for their top-notch customer service.

Purepelis
Francia
Alrededor de 1 año usando la aplicación
DSers respondió 28 de enero de 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

4 de mayo de 2023

I am very satisfied with Dsers support done by Villanelle. This is a adorable person, professional and kind. I am very happy with Dsers, I feel that I can count on them and this for me is gold!

Pacco Pet
Luxemburgo
Más de 1 año usando la aplicación
DSers respondió 4 de mayo de 2023

Hi,

We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

17 de abril de 2023

I had an issue with the DSers AliExpress Dropshipping app on Shopify and I reached out to their customer support team. I was lucky enough to be assisted by Joy and I must say that she provided exceptional support.

Joy was very patient with me and took the time to understand my problem. She provided clear and concise instructions on how to resolve the issue, and even followed up to ensure that everything was working properly. Her professionalism and expertise made my experience with DSers a great one.

I highly recommend DSers AliExpress Dropshipping app on Shopify to anyone looking for an efficient and reliable dropshipping solution, and especially recommend seeking assistance from Joy if you need any help.

Warmella
Países Bajos
Más de 1 año usando la aplicación
DSers respondió 18 de abril de 2023

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time

Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

16 de agosto de 2022

I used it for the first time. I got lost somewhere but support team is great. They have solved my issue in few minutes. Great!
Thank you so much

Power Relaxation
Australia
Más de 1 año usando la aplicación
DSers respondió 22 de agosto de 2022

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

Fecha de modificación: 7 de enero de 2020

love this app. fast and efficient bulk ordering. would like a functionality where you can pay for all orders in one go. otherwise great!!

Super Tiger
Estados Unidos
Más de 1 año usando la aplicación
Fecha de modificación: 12 de agosto de 2022

I take back my review. The customer support did not understand my request to change the product prices, perhaps due to the language barrier. Instead, lead me to sync my store's prices to which I cannot revert back for whatever reason. Asked them to help me revert the prices back to the original and basically said that that's not possible. Currently manually updating my store prices ~ will take all day as a result.

Dane Fashion
Canadá
Más de 1 año usando la aplicación
DSers respondió 11 de agosto de 2022

Hi,

We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

26 de marzo de 2024

Alice, the customer support agent for DSers, was absolutely fantastic! She answered all my questions with patience and clarity, making my experience with DSers incredibly smooth. Thank you, Alice, for your exceptional support!

Layal

Home Fads
Canadá
6 meses usando la aplicación
DSers respondió 27 de marzo de 2024

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

Fecha de modificación: 10 de abril de 2024

I had a small issue with my Dsers account billing, but Lucy was patient and helped me out.

Orientella Shop
Estados Unidos
9 meses usando la aplicación
DSers respondió 10 de marzo de 2024

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team