DSers‑AliExpress Dropshipping , 15.789 reseñas
Migrated over to this product believing it was the replacement for Oberlo but after migration it still needs mapping and isn't nearly as user friendly or functional as Oberlo was!
Hello FridaySweets.com,
Thank you for your feedback.
After migration, all your products that were mapped in Oberlo with AliExpress suppliers will be mapped in DSers as well.
Please make sure that the mapping is activated in DSers, and if you have any issue, our customer service team will be able to easily help you fix the issues.
If you have some suggestion on how to make DSers more user-friendly & functional, please share your thoughts with us, we'll be glad to hear them!
DSers Team
ONE of the most horrible experiences I have ever had with an app !!! The customer service was not helpful at all , not only was my migration messed up but I've spent 2 days now trying to figure out everything that got messed up !!! I've lost time and money and all I get is the run around with them !!! DON'T MIGRATE TO THEM !!! They will mess up your entire store front !!!!! Can't get orders out, Can't see orders , half my inventory lost !!!! JUST A NIGHTMARE !!!!!
Hi Rita's Unique Boutique,
Very sorry to hear about your experience, but thank you for taking the time to leave a comment, it's always helpful to hear feedback from merchants.
May I ask how your migration was "messed up"? Any details would help us on finding what potentially went wrong.
Please understand that we're trying our best to adapt to merchants previously using Oberlo and we're trying to improve as fast as possible.
DSers Team
DSers lures me to use their test order, but it can never be deleted. It is such a Scam. Unclear tutorial as well. not smart at all. Update: You are totally saying another thing. I am talking about that I cannot delete the test order. It is a big bug for the users. You are talking about that I could skip. The concern is that I have to skip to avoid the issue. Then what is the meaning of setting up this step? Please don't try to mix the problems. The answer is that you are not ready to do a test order, which meaning it is not a complete test. You should ask your product managers and coders to fix it up instead of just trying to argue with me without the basic logic. So ridiculous!
Dear team
Thank you for your review.
It seems that you had issue when made test order.
Maybe I can provide some helpful solution here if you do not want this order :
1. You can easily skip this step if you do not want to make a test order
2. For the test order made to AliExpress, you can cancel it smoothly on AliExpress
3. For the test order made on Shopify, you can delete it as well.
4. For that order on DSers, we suggest you mark it as fulfilled and it will be moved to Fulfilled tab.
If you still have questions, we have 24*7 support for you.
Please feel free to contact.
Best regards,
DSers team
Just shit, noone product whit their correct photo or variant, really sad...
Oberlo much better, for sure
Hello ElectroPhox team!
Thank you for your review.
I'm sorry you faced some issue with DSers.
We couldn't find any record of your contacting our customer service, they would be more than happy to help you in solving the issue you faced.
We are trying to always improve and we are more than happy to listen to your potential suggestions.
Have a good day!
I am going to stop using this app. It doesn't work as it should and there are much better options available. I would stay a long way from this app. Update developers reply:
In the chat we have not discussed that I do not know how it works. The problem is that you have indicated that if I took the pro plan I could keep my own Admitad account. After doing this you suddenly say that it is no longer possible. In addition, I also have to explain everything 6 times and then nothing is done with it. And that I indicate that I give a bad review because I am not satisfied with how you approach this problem, I would not call a threat.
Dear Gyu***oth
Based on the chat record on Messenger,
We are sorry to know that you are not clear with how to use Affiliate feature.
However, threatening to give 1-star ratings can not help to solve the issue.
Let us help to make things clear.
As our team explained to you in the chat,
1. Some Admitad accounts will not be supported by our system.This is how it works.
2. The percentage will not be affected by changing account.
3. You can get every information from our blogs and the guide of the feature.
We will appreciate it very much if you can calm down and work together with us to solve your issue.
Best regards
DSers team
Unfortunately the pro plan is not as stated and there are conditions to be able to use all functionalities. If you discuss it with customer service, they promise that it will work out, but afterwards they do not keep their word.
Dear Gyu***oth
Based on the chat record on Messenger,
We are sorry to know that you are not clear with how to use Affiliate feature.
However, threatening to give 1-star ratings can not help to solve the issue.
Let us help to make things clear.
As our team explained to you in the chat,
1. Some Admitad accounts will not be supported by our system.This is how it works.
2. The percentage will not be affected by changing account.
3. You can get every information from our blogs and the guide of the feature.
We will appreciate it very much if you can calm down and work together with us to solve your issue.
Best regards
DSers team
Unfortunately, I am very disappointed by this app. I'd stay away from it and use another app to dropshipping
Dear Gyu***oth
Based on the chat record on Messenger,
We are sorry to know that you are not clear with how to use Affiliate feature.
However, threatening to give 1-star ratings can not help to solve the issue.
Let us help to make things clear.
As our team explained to you in the chat,
1. Some Admitad accounts will not be supported by our system.This is how it works.
2. The percentage will not be affected by changing account.
3. You can get every information from our blogs and the guide of the feature.
We will appreciate it very much if you can calm down and work together with us to solve your issue.
Best regards
DSers team
They won't tell you when you take the pro plan that you're forced to use their Admitad affiliate link before you can use it. Even when you have an account for years.
Dear Gyu***oth
Based on the chat record on Messenger,
We are sorry to know that you are not clear with how to use Affiliate feature.
However, threatening to give 1-star ratings can not help to solve the issue.
Let us help to make things clear.
As our team explained to you in the chat,
1. Some Admitad accounts will not be supported by our system.This is how it works.
2. The percentage will not be affected by changing account.
3. You can get every information from our blogs and the guide of the feature.
We will appreciate it very much if you can calm down and work together with us to solve your issue.
Best regards
DSers team
The customer service is very bad I would give it 0 stars if I could do that. They don't really want to help you.
Dear Gyu***oth
Based on the chat record on Messenger,
We are sorry to know that you are not clear with how to use Affiliate feature.
However, threatening to give 1-star ratings can not help to solve the issue.
Let us help to make things clear.
As our team explained to you in the chat,
1. Some Admitad accounts will not be supported by our system.This is how it works.
2. The percentage will not be affected by changing account.
3. You can get every information from our blogs and the guide of the feature.
We will appreciate it very much if you can calm down and work together with us to solve your issue.
Best regards
DSers team
I would not recommend using this app. the customer service is poor when there is problem. the customer never get the products that order. its just a waste of time, money & contacting them about the products that never gets to the customer.
Hi dear KiiKii's Collections,
We are so sorry to hear that your customers didn’t receive products from your suppliers on AliExpress and our support team didn’t explain enough to you.
Hopefully, our reply will make it clearer about how DSers works for you.
1. DSers is only a tool to help process orders to AliExpress in bulk.
2. Since you are not using DSers Mass Supplier program and the product is not from DSers, this means you ordered from an AliExpress supplier and DSers’ job was to only help you sync the order information to your supplier on AliExpress and sync back the tracking information to Shopify.
3. If you could recall how you processed the orders via DSers to AliExpress, you would remember that you made the payment on AliExpress platform after you processed the orders to AliExpress. That is why our support team guided you to open a dispute to get back your money.
4. We strongly recommend you to open a dispute on AliExpress to get back your money. It not only helps AliExpress platform restrict the bad behavior of the supplier, but also lets other dropshippers stay away from the same situation.
Again, we are sorry for your bad experience.
Have a nice day.
DSers team.