DSers‑AliExpress Dropshipping , 18.573 reseñas

The new September 2023 DSers update is unbelievably underwhelming. Support has been so far from helpful as well. I'm experiencing a bug with package tracking that is extremely easy to solve, but support simply can't understand. When sending customer notification emails after an order ships, I select "Other" and use my own websites Track Order page URL. It was working fine in the previous DSers version, no issues. Now with this new update, it's adding "%s" at the end of my custom URL link, which is making the page unavailable and causing an error message. If I'm already inputting a custom URL, why would it add "%s" at the end of my URL for absolutely no reason. Please solve this issue and make sure the Custom URL provided stays the exact same way it was set, without adding anything to the end. Orders are also taking significantly longer to place, and sometimes don't even work at all. Should've left the app the way it was. Will be deleting permanently if these issues persist.

I was approached by their "DSERS PRO" service.

They said they would fulfill my product for a cheaper price, I sent them over 90 orders. All of those orders were late, broken, cheap quality.

They damaged my brand's reputation; my customers were calling my business a scam.

I am at risk of getting my accounts banned.

They keep rotating me between different "agents" they all say the tracking info would update in 24hrs. They have been saying that for the past month.

They manually update the tracking info so I can't claim a refund for the orders I already have refunded to my customers.

I lost a LOT OF MONEY, and they don't really care.

No one is going to pay me the money I lost because of them.

Don't use their "dsers pro service" they are incompetent and will give you excuses and not fulfill your orders.

Hire an independent agent instead.

I was willing to send all my orders and bulk orders with this service but they are simply incompetent. They missed out on thousands of dollars just to save a few hundred for their mistake.

I asked them to simply give me an honest answer on the status of the orders so I could cut my losses and send my customers a refund.

They were not honest, they kept telling me that everything was under control and that everything would update soon.

It never did. So, the losses kept getting larger and larger.

They could of simply told me the truth and we would have been fine, I am flexible, and I know mistakes happen, but they didn't, they could have accepted their loss and fulfilled the orders at the incorrect price they gave me, but instead they decided to f*ck me over and let my business bleed money.

Up to this day there are still orders that have not been delivered and that I cannot ask for a refund because they keep manually updating the tracking information.

I lost my advertising money PLUS product costs.

Don't forget about my brand's reputation.

Are they going to pay for my losses because of their mistakes? Of course not.

UPDATE:

They were ignoring me for almost a month until I submitted this review. Now they are "concerned", yeah now that I lost thousands of dollars because of them. If they were really concerned, they would pay the amount of money I lost advertising the bad quality products they sourced for me and for the brand reputation hit, but they keep trying to offer me a "solution"... yeah, the solution is to pay the amount of money I lost because of you. it's not even that much, but they keep trying to find a loophole.

Now I'm finding out they updated incorrect tracking numbers manually so I couldn't apply for a refund in a timely manner.

Now the orders are automatically being cancelled by the system, so I don't know which orders actually shipped.

The only way I can tell which orders shipped is because customers send me pictures of the broken product in bad packaging. Or they leave negative reviews or negative comments on social media.

SOMEONE COULD HAVE BEEN HURT.

I don't think they understand the seriousness of this.

They think they are going to get rid of me. THEY WON'T.
They think they can silence me. THEY CAN'T.
They almost killed my business. And they might.

I gave them multiple opportunities to fix this, and I am still giving them a chance to fix this. AND THEY KEEP TRYING TO OFFER A SOLUTION THAT IS CONVENIENT FOR THEM NOT ME, THE AFFECTED PARTY.

You haven't fixed this because you don't want to, let's be honest here.

Meanwhile I have to take care of the mess they created.

Meanwhile I have to take even MORE losses for their mistake.

Every day I have to refund the orders they sent out.

While I'm fixing their mistakes, maybe they'll learn something from me.

First lesson: If you mess up in business, you take the loss and shut the f*ck up.

You guys are simply in the wrong here, I don't think you have any right to "negotiate" anything.

DSERS PRO SERVICE IS A SCAM.

DROPSIPPER BEWARE.

HIRE AN INDEPENDENT SOURCING AGENT INSTEAD.

Has anybody noticed that Dsers is no longer updating status from products from Aliexpress ? I came across this issue over the weekend and double checked with Dsers customer support team all the configurations (that are correctly set) and was told that was a general issue, that all customers were affected, I figured that given the severity of the issue it would be resolved by now, I reported the issue on Sunday (Sept10), I waited Monday to see if there was an update, and is already Tuesday 5:31 PM and issue persist. Dsers would not refund any subscription, but wouldn't provide either an internal investigation number (that was what the customer representative told me on Sunday: "Because our technical team discovered this problem, users are facing this problem. So there is no need to create a ticket. Please wait patiently and we will solve it as soon as possible.") , I need to describe the issue every time that I interact with customer support. No ETA for the fix, not sure if this is actually a current investigation. Any thoughts on how to get DSers attention? Dsers doesn't list the products that have mapped issues, current representative is suggesting to go over all products, I guess I have 303, one by one, see what products have issues and fix them. It looks to me the problem is that the supplier from Aliexpress changes something (remove values or something) what breaks the connection in Dsers, what makes a problem to sync products, but it looks just a lot of work to fix issues that Dsers can't handle, and instead of opening an investigation the suggestion is to fix things manually and pay a subscription of an automated process with challenges that will require manual verification (perhaps a week), go over all the products, and see if this week something was broken and fix it manually, last suggestion was to find another supplier (not sure if its believed that other suppliers don't make changes that break Dsers process). I also asked if Dsers have visibility of how many products have mapping problems, The representative didn't answer my question.

This is extremely frustrating . They added Tmall without my authorization and now my store is completely messed up. I reached out to support and they play game all day instead of fixing my issue which i provided several times (min 5 times). Each time some Victoria keeps telling me to verify my email and sent screenshot of my problems with details of my issue and they keep playing games. This is extremely frustrating. I don't even know why Shopify deals with this company. Tmall is something i don't even use. Why is it forced on my account without my authorization. I will be looking at replacing this app today.

When I started my store I was impressed by the help from Dsers. However, as time went by I often wondered what they actually do with each order and wheteher ot not it is worth using their service. Basically they only allow you to import products from Aliexpress and match them to your orders. As far as after sales support, it is non-existent. I had an issue with a supplier who did not ship the item but marked it as shipped with Aliexpress. Dsers wre not interested at all and actually gave me incorrect information. Aliexpress would not accept a cancellation because the seller had marked it as shipped. So I would strongly advise against using Aliexpress and Dsers -when things go wrong they both wash their hands of all responsibility. I had to purchase the item again in a different name to fulfill my customers order and write off the amount paid to the seller who lied. Choose a genuine fulfilment service who will manage your orders and tact responsibly when things go wrong.

Ali Express is awful. Not dependable. Your whole store can be ruined. It's impossible to run a business using this as your source. Some problems you will run into is Vendors showing items in stock when they are actually out of stock. You may not find out until your shipment is overdue or if you ordered two items from the same vendor they send one and not the other because it's out of stock. Lucky for me I order the product for myself first to avoid problems with my customers. If the product isn't good I don't add it to my store. Too many issues. Their top priority is to get your money first. Expect to be sent anything or incomplete orders and it's your word against theirs. It's not easy getting ALL of your money back when issues arise.

Dsers has been completely bug since the September 12, 2023 update. My orders made before the update are no longer updated, and I have to find each order on Aliexpress one by one to update them. What's more, to place a purchase order, the Dsers service doesn't work at all. I've tried to contact support, but so far there's been no response... Everything was working so well before this damn update...

I changed my 5 star review to 1 actually, I was told that I would be contacted and nothing happened, after the upgrade, they caused so much convenience to hundreds if not thousand of users, then they did another upgrade, where they now destroyed all the mappings. It already has caused so many complications for the seller like me, where I actually not just lost time but also money due to complications.

2nd note: Now they play dumb and said I need to map over 1000s product one by one. Caused a lot of inconvenience.

12/01/2022 Failed Price Updates: The DSERS site has failed to update pricing 5 days in a row. I have to manually open the software and click each of the AliExpress links to get it to update. then the help desk sent me a message saying "see it updated, it works fine" when in fact I HAD INITIATED THE UDPATES NOT THE SOFTWARE. The DSers software MISSED 70% OF CRITICAL PRICE UPDATES on Black Friday, Cyber Monday and on days thereafter. It missed price changes of 30% and 40% on some products and after 48 hours had not updated leaving the site exposed to losses for underpriced products. It is very concerning that their help desk fails to recognize or admonish that they software is glitching and only updating when i open the app and click through the links. The software left us exposed to potential price discrepancies. Failed Mapping: Twice we have had products pushed to Shopify using the DSERS software. The software has lost the mapping of the product. The software has been unable to remap. The help desk has been unable to solve why their software is losing the mapping of the product they pushed to shopify. This has created real time problems for the team with orders not tracking back to DSers for processing and we had to turn to another company app for help. The Dsers site is good for very limited quantity of transactions with products that do not change price significantly or frequently. It is not handling a listing volume of 100 items.

I don't understand what the need was to upgrade the system when everything was working perfectly fine! For no reason they decided to make changes and have created a mess! Suddenly, they have created new tabs for aliexpress and unmapped orders which creates more work because you can not place order from unmappped orders tab. As soon as you manually add a new supplier, it goes to a different tab and you need to place an order there! Seriously looking for an alternative now!