Calificación general
5
Recuentos por nivel de calificación
  • El 98% de las calificaciones son de 5 estrellas
  • El 1% de las calificaciones son de 4 estrellas
  • El 0% de las calificaciones son de 3 estrellas
  • El 0% de las calificaciones son de 2 estrellas
  • El 1% de las calificaciones son de 1 estrellas
Fecha de modificación: 12 de enero de 2023

Update: DSers support was somewhat of a help investigating the issue. Long story short the taxation added to products without much uniformity leaves open the possibility that someone could take advantage of it and charge "tax" and just pocket the money. It also leaves open the possibility that there could be big discrepancies even when nothing nefarious is going on. I would like to see more transparency on how items are taxed.
Original:
I don't know what is going on, but here is what they are doing to our orders:

1. An order is placed through DSers
2. One item from the order is deleted by someone
3. The purchase price of the deleted item is broken up into a bunch of smaller numbers and added as “Tax” to each of my other items I paid for on Aliexpress.
4. Collectively these taxes equal the EXACT amount for the deleted item.

ShopForNight
Estados Unidos
3 meses usando la aplicación
DSers respondió 12 de enero de 2023

Hello,

Thank you for your feedback.
We are glad that the customer service team was able to fix the issue with your order after you manually fulfilled the order by mistakes.

As for the taxation, sadly, DSers cannot decide on the amount charged on products depending on the countries you ship to.
We advise that you try to place some test orders that you can later cancel to get a better idea of the amount you might be charged.

We hope you enjoy using DSers,

DSers Team

Fecha de modificación: 31 de mayo de 2023

I tried looking for certain items but could not find. I was hoping for more than what was offered for the price i paid! I also tried to source from your partner sites but was asked to pay again before i could source, customer service is terrible!

NetNecessities
Bélgica
26 días usando la aplicación
DSers respondió 1 de junio de 2023

Hi there,

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a bad experience.

Please share more details of your issues with our customer service team, we do want to help you out there
Please contact our customer services team a by below methods

Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers Team

12 de diciembre de 2022

Pretty decent app - does a pretty good job importing product and adding them to your store. Too bad the checkout flow breaks b/c the product won't import Ali's shipping costs.

According to DSers Support, you're expected to do that manually, I guess, for every country you ship to times every product you offer. Wow, right? I totally don't need more manual work so that's not even remotely going to happen.

Support (DSers) suggested I factor in the shipping costs into the product costs. Hmm... I got a $3 product that can sell for about $20 but has a $14 shipping cost that leaves me with...hmm... $3! Wow! My store doesn't mask shipping behind prices trying to hustle the customer with "free shipping" as I personally consider that to be a dishonest and loathsomely creepy practice that disrespects customers.

I also despise the fact that support chat is only available with fb messenger - kiss your PII good bye - completely not necessary considering how many viable chat apps are floating around.

Terrible experience once I reached support. Uninstalled.

Shokt
Estados Unidos
2 días usando la aplicación
DSers respondió 15 de diciembre de 2022

Hi there,

Thank you for your review, all feedback is important to us and we’re sorry to hear that.

You may understand that every solution has its limitation, and while this is in our plan to potentially add this in the future, we hope that you can give us some suggestions on how to improve.

Please drop our customer services team a message via on any below methods

Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers Team

23 de enero de 2023

supplier optimizer wich is the whole point of this app never works either its in maintenance so 5 times a day or it just send error message you can search by picture by link or directly in the app it just dont work , the product sheet is glitched as fuck if the supplier have 50 product in stock why does the app put 4800 in my store stock ????????????? pruct cost 3.90 + 2 for shipping and the app give me a price value of 1.99 ???

DailyTechMarket
Francia
2 meses usando la aplicación
31 de mayo de 2023

Although, this app is very useful I have to give it 2 stars because it is extremely slow to use. At times it is very unusable because of its speed. If I can find an alternative app I would stop using this app right away.

Luv Jewelry & Co.
Canadá
17 días usando la aplicación
DSers respondió 1 de junio de 2023

Hi there
Thank you so much for taking time to write this feedabck to us.

Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.

Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers team

15 de septiembre de 2023

Após a última atualização ficou horrível trabalhar com esse aplicativo. Uma hora o pedido desaparece, outra não sincroniza quando o fornecedor envia, outra, desaparecem todos os pedidos. Gostava tanto do trabalho dessa empresa que resolvi assinar o plano pago, e foi assinar que os problemas começaram com essa atualização terrivel. Estou avaliando seriamente em cancelar minha assinatura e procurar outra alternativas. Não aguanto mais ter que chamar suporte pra resolver problemas que antes não haviam. Mais uma empresa que de tanto querer mudar as coisas vai perder clientes. Deixa do jeito que estava, estava ótimo, funcional e eficiente ou goodbye.

ICE BRO JOIAS
Brasil
Más de 1 año usando la aplicación
DSers respondió 18 de septiembre de 2023

Hi there
Thank you so much for taking time to write this feedback to us, we appreciate your honesty.

We are sorry that our latest update may have caused some issues, and we are working hard to make sure that everything gets solved. We will take this opportunity to keep on improving to ensure that this doesn't happen again.

Please feel free to contact our customer service team for any updates on your situation, or additional questions you may have.

Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers team

28 de marzo de 2023

Purtroppo non si può avere nessuna fattura e quindi non si può registrare in contabilità nulla.
E' un app che solo sincronizza gli shop di Aliexpress, nulla di male, solo che niente fatture. Peccato.

AllaRicerca Shop
Italia
Alrededor de 1 año usando la aplicación
DSers respondió 29 de marzo de 2023

Hello,

Thank you for your rating and feedback, every voice matters.
Please understand that everything relating to payment and invoices is done on AliExpress, not DSers, hence we can't provide invoices and such.
Please contact your supplier on AliExpress and let him know about your request, he may be able to help you!

Also, don't hesitate to contact us in case you need help with one of DSers' feature.

Happy dropshipping!
DSers Team

29 de abril de 2023

ME APARECE ESE MENSAJE Y NO PUEDO USARL
DSers-AliExpress Dropshipping no es compatible actualmente

Runoty online
Chile
4 meses usando la aplicación
DSers respondió 1 de mayo de 2023

Hello,

Thank you for your feedback.
This is actually a visual bug coming from Shopify, and your store can function with DSers normally.
We are working with the Shopify team to get rid of this issue.

Best,

Fecha de modificación: 5 de noviembre de 2022

Had a few issues when they took over Oberlo's customers but Lucy seems to have ironed them out for me - guided me through them to be more exact. Still working things out because of the greater flexibility and complexity that this offers in comparison to Oberlo, but I'll be keeping my eye on things and will keep this updated.
Facit - Lucy 5/5 - DSers 3/5 - total 4/5. Dsers it's up to you now! Update - finding more and more issues with missing products in SHopify and it's a real hassle to have to search through and check every item because there's no decent overview. Was way happier with Oberlo

kwini-things
Países Bajos
12 meses usando la aplicación
Fecha de modificación: 4 de marzo de 2023

At start, it was smooth transfer from Oberlo.
Then we found it, it was ordering the wrong item and blame it on the Oberlo mapping. It happened again and it took a long time to win this dispute.
The issue with dser, it tries to cater for all ie ebay, amazon etc, so you will realise it is a total mess and complex and each uses different method eg variant vs name of product. Due to the supplier, they recycle the variant number to keep the high order number, which causes ordering the wrong product.
Now, we have issues and the ordering platform is annoying smart to lock into the country we are processing the orders. We change it back to our country, language and currency, but dser clears the cookie and all for each order, and the purchase platform believes we are hacking their site, so we have to redo the login details, and it goes back to the visiting countries and then the order details in that language, so messy when we run the report.
Others issues, it does not track the shipping number when the platform change it, it expect us to manually the action which they can do it automatically.
Sadly, it is hard to find a replacement app for ordering. It is like choosing a losing team as there is no other team.
p.s I am not sure why it is taking our customers details eg telephone numbers and emails when it does not need it. I hope it is not using these information for their purposes and we did not sign it to that.

Kawaiies
Reino Unido
9 meses usando la aplicación