DSers‑AliExpress Dropshipping

Orders started failing for no reason recently. I do not recommend this anymore.

Venant d'Oberlo je trouve cette application très compliquée et vraiment pas intuitive. Bref une vrais galère à utiliser. Le mapping avec les options est vraiment prise de tête. Et que dire des notifications ! On ne peut pas les supprimer et on ne voit pas tout de suite de quel produit il s'agit. Je met une étoile parce qu'il faut rester positif...

On the positive side DSers support if far more efficient then Shopify and DSers support team is very friendly and helpful. Honest feedback I spent way to much time editing description of products that advertised other business and lured customers from my "onlineshopau.com" and I was not happy about this at all as I spent many long nights working hard on my business and i dont think this is fair at all. Another issue is I also needed to adjust so many different settings to get a desired outcome. e.g shipping rate, product pricing - It should be very simple we all would like honest wholesale pricing so we can offer better deals to our customers when in actual fact we are being charged more the the products actually advertised for a the suppliers website. Again DSers support team is maybe one of the best I have experienced in a long time. If they sorted out all these small but major issues they would be hard to beat.

Update: DSers support was somewhat of a help investigating the issue. Long story short the taxation added to products without much uniformity leaves open the possibility that someone could take advantage of it and charge "tax" and just pocket the money. It also leaves open the possibility that there could be big discrepancies even when nothing nefarious is going on. I would like to see more transparency on how items are taxed.
Original:
I don't know what is going on, but here is what they are doing to our orders:

1. An order is placed through DSers
2. One item from the order is deleted by someone
3. The purchase price of the deleted item is broken up into a bunch of smaller numbers and added as “Tax” to each of my other items I paid for on Aliexpress.
4. Collectively these taxes equal the EXACT amount for the deleted item.

The app does not allow for fully automatic price updating, when the supplier updates the price. It also only allows you to change the pricing multipliers/rules once every 30 days, something that can be annoying when you start using the service. The customer service is extremely fast and knew most of the problems and potential solutions which is a plus; the only reason I gave 2 stars. They were extremely pushy to leave a review after my first and successive contacts for various other issues which was very annoying, so its easy to see how they have so many ratings (good strategy DSers app marketing team!) The automatic price update is an issue for stores with large catalogues and it renders the app useless to me.

Moved over from Oberlo due to their new integration. Overall positive, however I much prefer the look and layout that Oberlo had as seems cleaner and more user friendly. Had a couple of questions with my first order being placed in DSers, then the customer asking to change colour. Their support was good and gave me advice and screenshots to make cancelling and re-ordering easy. Good team and very helpful. Today another issue and Krystal was super helpful and knowledeagble too :) Have downgraded the rating as the integration did not take care of shipping so when Oberlo removed it my goods would not ship as no shipping profile. No advice on this and Shopify useless. I lost almost a month with no bookings and was not aware until a customer told me they could not buy as says wont ship to their country.
Also the dashboard layout, the upload of new products from Dsers to Shopify is clunky and unfriendly. Can´t see eassily where to amned product details, the price updates and when stock low is really not easy to use. I feel that I am going to have to find another more suitable programme.

I face a lot of problem migrating from oberlo to dsers and honestly still prefer Oberlo! - On Dsers, 17 of my store products did not get mapped automatically during the migration and the support team could not help me recover details of the supplier for that product like Oberlo used to have a link of the ali express site from which the product was imported! Also the image and supplier optimiser has A LOT to be desired in terms of efficiency! I miss OBERLO!! I do appreciate the prompt help and support recieved to queries which is so important when running e-commerce.

This app is way worse than Oberlo. They add extra steps that take up double/triple the time. Oberlo was easy to use, easy to follow. DSers is the exact opposite

This is a great app. for beginners. I tried the service and it worked great. However, I did not need them as it does not supply the service that I was looking for. This application was uninstalled from my shopify and yet, they still continued in trying to get a payment from me. This service was uninstalled long before the trial period was over. I do not find this to be a good or trustworthy company as of late.

Switched from Oberlo - and while DSer is less glitchy and has some better features, in general it is far worse and missing so many core features abs things that just make sense. If you deal with multiple Ali sellers, it is super difficult to tell as it doesn’t sort by seller each order or even let you know the seller's name without clicking through (so combining shipping is a nightmare) … doesn’t even say customers' name … the worst part is orders with multiple Ali orders as it just dumps all tracking numbers and doesn’t say which are for which item. Terrible for customers as they have no way to tell what is where or what to expect. Their support is great but just wish they would spend some time making a what could be a good product more intuitive…