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L'assistenza di Celia è ottima, purtroppo l'applicazione si può molto migliorare, sia in termini di BUG che in termini di mettere la lingua in italiano anche per le traduzioni prodotti senza dover andare sempre in google traduttore. In attesa di nuovi aggiornamenti.
Grazie ancora a Celia per l'assistenza.
Ciao,
Grazie per il tuo feedback! Siamo felici di sapere che Celia ti ha fornito un’ottima assistenza. Apprezziamo molto i tuoi suggerimenti e li prenderemo in considerazione per migliorare l'applicazione, inclusa l'ottimizzazione della lingua italiana.
Se hai bisogno di ulteriore supporto, non esitare a contattarci!
DSers Team
The platform can be a little frustrating, especially when a supplier is no long er selling the item, but it sold on your website. Then you have to try and remap a new supplier. Today after being frustrated, I reached out to the help option via live chat. My support person not only remapped everything but was able to walk me through with new suppliers.
She was great! Thank you
Hi,
We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
Elora is very helpful, I'm putting 4 star because the app has some bugs and can have a more user friendly UI
Hi,
Thank you for your feedback and for recognizing Elora’s helpfulness! We truly appreciate your suggestions regarding the app’s interface and bugs. Our team is always working to improve the user experience, and your input is valuable in that process.
If you need any further assistance, feel free to reach out!
DSers Team
Wendy was helpful in guiding me through DSers! She answered my questions clearly and made the process easier. Thank you, Wendy !!
Hi,
Thank you for your kind words! We’re so glad to hear that Wendy was able to guide you through DSers and make the process easier for you. Our team is always here to help!
If you ever need further assistance, don’t hesitate to reach out again.
DSers Team
Rin, my Customer Service Rep, was fantastic! DSers offers 24/7 live support to help you navigate the learning curve and tackle the technical details with ease. The platform needs UX improvements but over all Great service.
Hi there!
Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there
DSers team
Selena, was very helpful. was able to fix the issue.
Hi,
Thank you for taking the time to share your experience! We’re happy to hear that Selena was able to help you fix the issue—our customer service team always strives to provide fast and effective support.
If you ever have more questions or need assistance in the future, feel free to reach out anytime.
DSers Team
4 stars for quite fast replies to my emails, but still loved the customer support being kind and very helpful.
Would be better if there was a direct access to customer service from the app rather then have write an email.
Hi there!
Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there
DSers team
i love Teresa , he is soooo helpful i had very amazing day with him .
he trying to solve the problem Easly and smoothly .
Hello!
Thank you so much for sharing your positive experience! We're thrilled to hear that Teresa was able to help you and make your day better. Our team is dedicated to providing smooth and helpful service, and it's great to know that Teresa made a difference for you.
If you ever need further assistance, don't hesitate to reach out!
DSers Team
Great product though I hate the back and forth of fulfilling orders.
Staff are always very supportive and are awake 24/7 and very helpful
I recommend
The developers should work on easier order fulfillments with notification sent to email or brought on screen etc
Hi there!
Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there
DSers team
The staff is very supportive, and Villanelle has been excellent in helping me identify and clearly answer all of my questions. However, the integration with Tmall is not yet fully developed, which means dropshippers cannot directly contact Tmall suppliers—something I find a bit inconvenient
Hi,
We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team