Avis (26 259)

Note globale
5
Nombre d’avis par note
  • 98 % des avis sont des avis à 5 étoiles
  • 1 % des avis sont des avis à 4 étoiles
  • 0 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 1 % des avis sont des avis à 1 étoiles
9 juin 2022

Was forced to go to this from Oberlo. Oberlo was so much more intuitive and easy to use. I cannot say enough about how much I am displeased with this new platform. First off migration was a nightmare and it didn't keep any of the suppliers, so i had to go back by hand and add all the variants and suppliers back. It is confusing to use and most things on the platform are in broken English making it even harder to know what is ever going on. You have to make sure a bunch of things are in place before you can even think about using this integration. I contacted customer support when I first tried to migrate because it wasn't working (b/c of supplier issue i described)...they were minorly helpful by telling me all the things I needed to do, but ultimately i had to figure it out myself. I never review apps on here, but felt this one needed it and I really don't understand how it is so highly rated. Maybe it takes time to understand, but I am irritated at the tedious work I've had to do to make sure it is all right. Disappointed to say the least.

Deo Dogs
États-Unis
Environ 2 mois d’utilisation de l’application
DSers a répondu 9 juin 2022

Hello Deo Dogs,

Thank you for your comment, we appreciate every feedback.
I'm sorry to hear about your issues so let me get back to you about some of the points your raised.
First of all, you're not forced to use DSers. We worked hard with Oberlo to provide a solution for migration, but you can also use other app if you prefer to.
For your migration issues, this shouldn't happen, you mentionned that you contacted the customer service, would you mind contacting them again? They should be able to help you solve this issue.
Finally, we understand that DSers is different from Oberlo, some features are very different, and some simply didn't exist. We know it takes some time to get fully accustomed to DSers, so don't hesitate to contact us for any questions.

I hope my reply proved helpful, have a great day!

DSers Team

Modifié le 30 avril 2023

I got this message from Shopify, saying App Dsers is incompatible.
What is the procedure now?
When are you going to solve this problem?
this is hurting me a lot, I want you to solve it urgently

My Storee Oficial
Brésil
Environ 2 mois d’utilisation de l’application
DSers a répondu 1 mai 2023

Hello,

Thank you for your feedback.
This is actually a visual bug coming from Shopify, and your store can function with DSers normally.
We are working with the Shopify team to get rid of this issue.

Best,

Modifié le 13 janvier 2023

SCAM! Bad customer service made me wait for days to get a reply. I've been charged for using a FREE TRIAL and they still charged me. I asked for a FULL REFUND as this was their fault. After days of complaining they wont even give me my Full refund and only gave less than Half of the money they took from my account. So mad about the fact that I used a free trial plan and cancelled before the free trial ends and they still charged me. scam.

TheTekBros
Royaume-Uni
Environ 2 mois d’utilisation de l’application
DSers a répondu 11 janvier 2023

Hello!

Thank you for your review, all information is important.
Please note that the free trial is available for 14 days only, and you subscribed to the paid plan and used some paid features afterwards for a couple of days.

Please accept our apology for any misunderstanding that there might have been, we hope you will still enjoy using DSers!

DSers Team

10 mars 2023

I was charged $368 for nothing. I signed up through Shopify for what I thought was $1/mo and was charged $368 through DSers. I never drop shipped anything. I cannot find customer service or a help chat to cancel or be reimbursed. It's a total scam.

Dog toys plus
États-Unis
Environ un mois d’utilisation de l’application
DSers a répondu 13 mars 2023

Hi there,

Thank you for your review, and we’re sorry to hear you’ve had such a bad experience. It seems that you left this comment for another app maybe? We don't have details about a payment from you and we don't have any offers at that price.

Please share more details of your issue with our customer service team, we do want to help you out there
Please contact our customer services team a by below methods

Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers Team

10 novembre 2022

Frickin garbage. I'm entering my right login info and even changed my password and this trash still says its wrong.

Toy Wrld
États-Unis
Environ un mois d’utilisation de l’application
DSers a répondu 12 novembre 2022

Hi there,

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a bad experience.

Please share more details of your issues with our customer service team, we do want to help you out there
Please contact our customer services team a by below methods

Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers Team

28 mai 2023

Sinceramente se você sabe criar um app cria um por favor porque esse Desrs não presta alem do suporte sem ruim, a plataforma é toda confusa. dou zero não indico pra ninguem

Influence Shop
Brésil
Environ un mois d’utilisation de l’application
DSers a répondu 29 mai 2023

Hi there,

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.

As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and doesn’t happen again.

Please drop our customer services team a message via on any below methods

Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers Team

Modifié le 1 décembre 2022

12/01/2022 Failed Price Updates: The DSERS site has failed to update pricing 5 days in a row. I have to manually open the software and click each of the AliExpress links to get it to update. then the help desk sent me a message saying "see it updated, it works fine" when in fact I HAD INITIATED THE UDPATES NOT THE SOFTWARE. The DSers software MISSED 70% OF CRITICAL PRICE UPDATES on Black Friday, Cyber Monday and on days thereafter. It missed price changes of 30% and 40% on some products and after 48 hours had not updated leaving the site exposed to losses for underpriced products. It is very concerning that their help desk fails to recognize or admonish that they software is glitching and only updating when i open the app and click through the links. The software left us exposed to potential price discrepancies. Failed Mapping: Twice we have had products pushed to Shopify using the DSERS software. The software has lost the mapping of the product. The software has been unable to remap. The help desk has been unable to solve why their software is losing the mapping of the product they pushed to shopify. This has created real time problems for the team with orders not tracking back to DSers for processing and we had to turn to another company app for help. The Dsers site is good for very limited quantity of transactions with products that do not change price significantly or frequently. It is not handling a listing volume of 100 items.

NouveauGatherer
États-Unis
Environ un mois d’utilisation de l’application
DSers a répondu 16 novembre 2022

Hello there!
Thank you very much for your review. All feedback is important to us.
We are very sorry for the issue you have encountered and we are reviewing if anything went wrong.
Please note that we try our best to improve and we'll double check everything.
Don't hesitate to give all the necessary feedback to our customer service team too.

DSers Team

16 juin 2022

horrible app, nothing to do with oberlo. oberlo i was importing products in 2 mins. In this horrible garbage it takes me 20 mins for a single product. SLOW, IRRESPONSIVE and LAGGY. BRING BACK OBERLO. THIS IS A TOTAL DISASTER!!!

Bear Tees
Bulgarie
Environ un mois d’utilisation de l’application
DSers a répondu 16 juin 2022

Hello Bear Tees,

Thank you for your feedback.
Could you give us more details about the product import issue?
With DSers, you can import products even faster that it was possible with Oberlo, just one click, so we're not sure what kind of import you are referring to.
We understand that DSers is different from Oberlo, and we're working hard to improve things>
If you could tell us where you experience some issues, we'll be glad to check them!

DSers Team

17 février 2023

A guy name BARRETT was not professional at all. At someone who is new and still learning on how your apps works/dropshipping I find it calling someone "my friend" and telling you read above what I send is a bit rude. I read it patiently but as I am new and still learning I think customer service like him need more patience as we all a beginner at something. and I wished the one who accommodate me is bit nicer than him. tho he answered my question with saying read it patiently.

Seems like Barrett sleeps the wrong side of the bed today.

StuffandMinimal
Pologne
Environ un mois d’utilisation de l’application
DSers a répondu 19 février 2023

Hello,

Thank you for your honest feedback.
We apologize for the experience with our customer service team and will use this opportunity to train our team and make sure to work on the way we can improve things.

I understand you are just starting with DSers, so please feel free to get in touch with us in case you need more assistance.

Wish you the best of luck with DSers and dropshipping!

19 juin 2022

the dsers app is sh*t, the usability is rubbish, u dont even show a profit / cost / revenue graph. so many bugs and stupid design flaws in the app.

Wooden Earth
Royaume-Uni
Environ un mois d’utilisation de l’application
DSers a répondu 20 juin 2022

Hello Wooden Earth,

Thank you for your comment, we appreciate all feedback.
Can you give us more details about what you like concerning the usability?
As for the profit / cost / revenue graph, we have a basic Report feature that we are working on improving, we welcome any suggestions you may have would be very useful.

DSers Team