DSers‑AliExpress Dropshipping , 24 730 avis
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I just finished chatting with Chris, who was able to resolve the issue I had for me super quickly. He was explaining every step to me in real time, providing detailed indications with images, a video of the process and eventually he fixed it for me. I am honestly very impressed by the customer service and especially by Chris. I was worried I would have to chat with a bot, but I got an angel instead
Hi,
We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
I had a quick question about the fulfilment and tracking and got an answer within 2 minutes from Isla. The platform can be a little overwhelming sometimes but their support team is A+ and so quick to help
Hi,
Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
Big thanks to Lucy over at Dsers support! She really came through for me when I needed help. Lucy was super helpful and made everything clear and easy to understand. I really appreciated her patience and expertise. Lucy, you're the best!"
Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!
DSers Team
Jenny in service was super helpful and walked me through exactly everything I needed to know. Highly recommend if any help is needed
Rita was amazing! She was quick to answer my questions and solve the problem! I was completely stress free and so glad that she could help me problem solve. Awesome customer service and easily understood my problems. Thank you Rita!
Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!
DSers Team
I cannot express enough gratitude for Raphael's outstanding assistance. She was incredibly prompt and efficient in addressing multiple issues I encountered. Not only did Raphael respond swiftly to my inquiries, but she also provided thorough and helpful solutions. Thanks to her expertise and responsiveness, I was able to resolve my questions promptly and continue my work without interruption. Moreover, Raphael's consistent politeness and kindness throughout our interactions made the experience even more pleasant. I highly recommend Raphael for her exceptional service and commendable professionalism. Thank you once again for your invaluable support!
Hi there!
Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there
DSers team
The app is great, fulfillment is so easy with DSers. Importing products in Shopify and keeping them up-to-date is a breeze, which makes running the store a pleasant experience. Most importantly their support is amazing, I got my issue resolved in a matter of few hours.
Hi,
We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
I was having a technical issue with custom tracking. Marry was very helpful and found a solution right away. Her expertise regarding the special formatting/ addition of characters to a URL was very useful. The DSers team has live customer service that is available at the tap of a button (Messenger) - they are happy to assist at any time, even during during peak traffic. Thanks.
Hi there!
Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there
DSers team
Rfimp was very helpful! Responded fast and helped me to resolve the issue that I had with the shipping. Thank you!
Hi,
We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers!
DSers Team
Lucia, was quick to reply, polite and helpful. my problem was solved in less than a few minutes and going through the process was not complicated at all.
Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.
DSers team