Avis (30 700)
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Can't even filter out of stock products or replace it customer service makes you repeat 3 times over grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr
Hello,
Thank you for your feedback and the idea to improve the the filter feature.
We'll take this in consideration and we'll try to implement it in the near future.
If you have additional suggestions, please feel free to share them with us, we're always open to new ideas.
Have a great day,
DSers Team
I had to migrate from oberlo to this. I couldn't even migrate and customer service never got back to me. bring back oberlo.
Hello!
Thank you for your feedback.
Could you tell us how you tried to contact the customer service, and what happened when you tried to migrate?
We will try our best to fix all issues you may face!
It keeps saying my DSERS app is "Unsupported" on Shopify. DSERS needs to update their app. I tried to reach out, but I received the same automated response. Beware new users using DSERS. If you download the DSERS app now, it will not be supported by Shopify's newest API's because DSERS needs to update their app.
Hello,
Don't worry, DSers is here to stay!
Due to Shopify's updated detection system, you may see 'DSers unsupported'.
Please be assured that this will not affect your business and we are working with Shopify to solve this issue as soon as possible.
DSers team
what is the purpose if I can do this directly on aliexpress? this wiill take me time so set up if have thousands of items in store?
O app apresenta erros ao fazer a vinculação da loja on-line ao AliExpress. Direciona para outra página e não conclui o processo de vinculação. Tentei desinstalar e reinstalar novamente e não resolve o problema.
Hi there,
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve met this issue.
It seems that your AliExpress account is currently under investigation, hence the the issue you met.
Please contact our customer service team, we do want to help you out there
Please contact our customer services team a by below methods
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team
I'm giving zero star ,I'm asking so so so many tomes for help by no one give response to me,I always lost my orders I lost my customers because of dsers bad service they don't proceed my orders to complete i try to sync order with aliexpress I try to request for order fulfilment but notching works my all orders are still incomplete.very very very disappointing
Hi there,
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a bad experience.
Please share more details of your issues with our customer service team, we do want to help you out there
Please contact our customer services team a by below methods
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team
Do not recommend. Had to migrate from Oberlo due to them retiring the product. Disappointed that Oberlo actually suggested it as I have had nothing but issues with it. My biggest concern is that you will not get price sync updates or notifications on any of your products unless you have actually purchased the product via Dser. Which totally defeats the purpose of drop shipping. Still conversing with Dser to find a solution. Very disappointed with product.
Hello craftoutletshop,
Thank you for your comment and helpful feedback.
We are working to improve this and will make sure to keep your ideas in mind!
We are different from Oberlo, but we try to provide the best service possible, please don't hesitate to share your thoughts if you have more suggestions!
DSers Team
I will be deleting this app. No where near as good as Oberlo for my store. I have had nothing but trouble. prehaps if you have nothing but dropshipping products it may be useful, but if you have a mix of your own physical products and dropshipping its awful. It syncs ALL of your products from your shopify store and if you dont want to see them on DSERS you must one by one cofirm to hide them on DSERS, in addition to that it takes forever to sync with Alibaba. with Oberlo, you hit sync and it happened immediately.
Hello Rubenesque Rider,
Thank you for your feedback.
I understand that DSers and Oberlo work differently, and that it may take some time to set things up. Please understand that we're trying to improve things.
In your case, it's hard to judge, from a technical point of view, which product is physical or not, and while it may take some time to manually "Hide" a product, once it's done, you don't have to do it anymore.
I also want to clarify that DSers synchronize things automatically, so you never need to worry about syncing manually.
I hope my answers helps, if you have some suggestions on how we can improve things, we would greatly appreciate them.
DSers Team
preciso de ajuda para desconectar uma loja do dsers pois não estou conseguindo pelo proprio app, não
Hi there! Thank you for reaching out. Could you please contact our customer service first to get help? Any details about your issue would be very helpful. Please contact support@dserspro.com.
Absolutely horrible customer service experience from Jessica and Barrett. Jessica will literally argue with you when you have an issue with the APP and insist that you don't when in fact you do...which then later realizes that you in fact have an issue...after going back and forth with you. Then Barrett over here is just plain rude and detached from his job. No personality whatsoever is condescending and is extremely unhelpful, to say the least.
Hi there
Thank you so much for taking time to write this feedback to us.
We're sorry that you had such experience here
From your feedback, we found there's some aspects on which our support team need to be improved：
1.Knowledge of SEO
2.Improve the language. Our team is not native, and it may sometimes create some issues while discussing.
We will keep improving our support team service in order to have our users' questions solved appropriate
DSers team