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I appreciate their prompt response on handling things. You message them on Facebook messenger and they reply quickly. Krystal was very helpful with getting me the help I needed and resolved it quickly and efficiently. Thank you!
Hi,
We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
Thanks for your help Celia. I appreciate your patience and everything was clarified right away.
Hi there,
Thank you for your kind words! We’re glad to hear that Celia provided patient and clear assistance. Your satisfaction is our priority!
If you ever need any further help, don’t hesitate to reach out.
DSers Team
I have been having a rough time with customer service recently from other companies. Vivian gave me hope that customer service isn't completely useless. She helped me figure out how to fix the "sold out" issue on Shopify and I am more than grateful for her. Thank you so much Vivian you deserve a raise!
Hi,
We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
Super service! Within 5 minutes, Kimi solved my problem. Thank you so much for the super fast help and the nice conversation!!
Hello!
Thank you for your kind words! We're so glad to hear that Kimi was able to assist you quickly and effectively. Our team works hard to ensure you get the best support possible, and we're happy you had a great experience!
If you need any more help in the future, don't hesitate to reach out. We're always here for you!
DSers Team
i Have contacted the dsers customer team to solve my order payment issue, they are very quick and very reliable service has served to me. i am very satisfied with the customer help team. once again thanks for your help.
Hi there,
Thank you for your kind words! We’re so glad to hear that our customer support team was able to assist you quickly and reliably. Your satisfaction means a lot to us!
If you ever need help again, don’t hesitate to reach out—we’re always here for you.
DSers Team
Our business has been using DSers for over a year, and it has been an exceptional tool for managing wholesale orders seamlessly through our Shopify store. By integrating with AliExpress as our supplier, DSers has streamlined our order processing and inventory management, allowing us to focus on scaling our business effectively.
The platform is intuitive, reliable, and loaded with features that make managing our supply chain more efficient. In over a year of use, we’ve encountered only one minor issue, which was swiftly addressed thanks to Vivian's outstanding support. Her professionalism and prompt resolution ensured that our operations remained uninterrupted.
DSers has been an essential part of our success, and we highly recommend it to any Shopify merchant looking for a dependable solution to simplify their wholesale operations. The combination of powerful tools and excellent customer service sets DSers apart.
Hi,
We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
App is great but found an alternative and faster way to through a supplier however Fiona was very helpful in the process of helping me start a refund procedure for which i am waiting for a reply.
Hello!
Thank you for sharing your feedback with us! We're glad to hear that Fiona was able to assist you in starting the refund process. It’s always our goal to provide fast and helpful support, and we’re happy to have helped you along the way.
Please don’t hesitate to contact us again if you need further assistance. We’re here to help!
DSers Team
the app is free to use better then other fake overprices fulfillment apps like AutoDS or Zendrop or any other apps. they dont charge any fee and customer service is very quick and helpfull. Rita from DSers team helped with sync issue of orders , she is gem and very helpfull. i recommend this to all even if u r starting or at advanced level dsers is must have app for dropshipping business.
Hi,
We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
I had a great experience with Luna from DSers customer service. She was super helpful, patient, and made sure all my questions were answered. Luna made the whole process easy and stress-free. Thanks for the awesome support!
Hi,
We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
Catalina was so incredibly patient, knowledgeable and helpful in resolving my issue. She walked me through every detail with screenshots.
Hi,
We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team