DSers‑AliExpress Dropshipping

quick response

THIS REVIEW IS SOLELY ABOUT CYNTHIA IN SUPPORT - Cynthia was very helpful and took her time answering my lengthy email that bounced back due to an incorrect email being auto populated. Cynthia did not rush me but was thorough in helping navigate my concerns. I am computer savvy but this platform does leave much to be desired and could use clearer instructions in certain areas. Having the 24/7 access to support is going to be helpful to any user of the platform. ***Cynthia (24/7 support) is the reason for this 5 star rating***

Rfimp was excellent in providing quick and effective customer service on messenger. Every time I've asked for help on messenger it is very quick and effective for Dsers/Aliexpress support even on the free plan. Highly recommend it based on customer service.

Colleen was a blessing to work with and she was very helpful with solving my issues.

She answered all my questions and helped me get my order place.

Thanks Colleen for everything

It was a great and fast service from Ms.Colleen and professional work at the same time. I appreciate it. Thank you for the help. Ms.Colleen you were great.

Excellent app and superb customer service. Special thanks to Neva for her support and attention!

Je suis extrêmement satisfaite du service client de DSERS. Leur réactivité est exemplaire, et ils font preuve d'une patience remarquable. Chaque interaction a été marquée par leur aimabilité et leur professionnalisme, ce qui rend l'expérience client vraiment agréable. Merci à toute l'équipe pour leur soutien constant et efficace !

Isak is Awesome support!

I recently encountered some difficulties with one of my orders. Fortunately, I had the chance to chat with Jesse from the Dsers team through the app. His help was nothing short of spectacular. Jesse solved in a few minutes a problem that I had been struggling with for days. His patience, understanding, and friendliness greatly helped to ease my concerns. I am extremely grateful for his quick and efficient assistance, which now allows me to continue developing my business with confidence. A huge thank you to Jesse and the Dsers team for their exceptional support!"

Rating: ⭐️⭐️⭐️⭐️⭐️

Review:

I recently reached out to DSers customer support for assistance with an issue I was having with my account, and I had the pleasure of being assisted by Vivian. I must say, Vivian provided me with exceptional support that exceeded my expectations.

From the moment I initiated the chat, Vivian was prompt, courteous, and highly knowledgeable. She listened attentively to my concerns and quickly grasped the nature of the issue. What impressed me the most was her ability to provide clear and concise explanations, making it easy for me to understand the steps needed to resolve the problem.

Not only did Vivian resolve my issue swiftly, but she also took the time to ensure that I fully understood the solution and provided additional tips to optimize my experience with DSers. Her professionalism and dedication to customer satisfaction were evident throughout our interaction.

Overall, I am extremely satisfied with the level of service I received from Vivian at DSers. She went above and beyond to assist me, and her friendly demeanor made the entire process pleasant and stress-free. I highly commend Vivian for her outstanding support and commend DSers for having such a dedicated team member. Keep up the excellent work!

Sincerely,
Pet Purrfection Emporium