Avis (25 699)
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I changed my 5 star review to 1 actually, I was told that I would be contacted and nothing happened, after the upgrade, they caused so much convenience to hundreds if not thousand of users, then they did another upgrade, where they now destroyed all the mappings. It already has caused so many complications for the seller like me, where I actually not just lost time but also money due to complications.
2nd note: Now they play dumb and said I need to map over 1000s product one by one. Caused a lot of inconvenience.
Hi,
We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers!
DSers Team
your app and service are the worst !!!!!!
I want a full refund for this month ....no way that you will see even 1$ over your worst service ever!!!
Hi there
Thank you so much for taking time to write this feedback to us.
Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
I am writing to express my dissatisfaction and frustration with the recent experience I had regarding the pricing rule and sync feature in DSers. Yesterday, I encountered a problem with my pricing rule, and upon contacting the support team, I was advised to perform a sync multiple times as a troubleshooting step.
However, I would like to highlight that my current subscription plan only allows for a total of four syncs per month. Following the support team's instructions, I utilized all four syncs to resolve the issue. Unfortunately, today, when I attempted to utilize the pricing rule feature, I discovered that it was no longer accessible.
I immediately reached out to the support team again, and I was informed that a ticket had been created for the technical team to investigate the matter. While I appreciate the effort to resolve the issue, I am disappointed to learn that I am now being asked to pay for additional syncs in order to modify my pricing rule.
I would like to emphasize that I should not be held responsible for the additional charges associated with the syncs beyond my allotted quota. I only performed the recommended syncs as per the support team's instructions. It is unfair to expect me to bear the cost for a problem that arose from the system's error and the support team's guidance.
Hello,
Thank you for the detailed review.
We have checked everything and it seems that our customer service team made a mistake in the calculation they gave you indeed.
We will make sure to train our team so that this won't happen again.
In the meantime, our team has reach out to you with a solution to fix the issue.
Please make sure to contact us. Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team
It keeps saying my DSERS app is "Unsupported" on Shopify. DSERS needs to update their app. I tried to reach out, but I received the same automated response. Beware new users using DSERS. If you download the DSERS app now, it will not be supported by Shopify's newest API's because DSERS needs to update their app.
Hello,
Don't worry, DSers is here to stay!
Due to Shopify's updated detection system, you may see 'DSers unsupported'.
Please be assured that this will not affect your business and we are working with Shopify to solve this issue as soon as possible.
DSers team
Your app becomes the worst and your service is even worse than your app !!!!
Hi there
Thank you so much for taking time to write this feedback to us, we appreciate your honesty.
We are sorry that our latest update may have caused some issues, and we are working hard to make sure that everything gets solved. We will take this opportunity to keep on improving to ensure that this doesn't happen again.
Please feel free to contact our customer service team for any updates on your situation, or additional questions you may have. We'd be glad to glad to hear what you think we could improve.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
so this stuff is really costliy and its like last years dollar store items no sales in my store its worrying me
Hi there
Thank you so much for taking time to write this feedback to us.
Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.
If you are not getting any sales, you may want to change products, or try to advertsize them more, change your strategy and so on.
We are here to help you manage products and orders, we can only give you advices on how to increase sales.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
I used this app, and it was good, but the problem is with the charges. I switched to the free plan, but they still charged me. I deleted the app, and they continue to charge me. I asked them for a refund, but they refused to refund me.
Hello,
Thank you for your review, all feedback is important.
Please note that there is a delay between your actions (such as changing plan and uninstalling an app) and the time Shopify has you pay subscriptions.
Basically, even if you uninstall the app, you may to pay for the previous month of use.
We do not overcharge, but if you have any doubt, don't hesitate to contact our customer service team.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
Está com problema e o suporte é bem ruim. Demoram muito para responder.
Hi there,
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a bad experience.
Please share more details of your issues with our customer service team, we do want to help you out there
Please contact our customer services team a by below methods
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team
3 days and my problem is yet to be resolved.
Hello,
Thank you for your feedback, we have reviewed the issue and found some internat communication that could be improved and we will make sure that this doesn't happen again.
As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and doesn’t happen again.
Please drop our customer services team a message via on any below methods
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team
Bastante desapontado com o Dsers. Eu utilizava Oberlo e infelizmente o Dsers foi o responsável por dar seguimento. No início apesar de alguns bugs principalmente de cookies o Dsers aos trancos e barrancos ajudava. E então no pior momento econômico do Brasil onde varias taxações precisaram ser feitas e nós do drop precisamos nos readaptar a nova realidade, o Dsers decide atualizar taxando o lojista por funções básicas, automáticas e que não exigem manutenção, por pura ganância. Como por exemplo enviar o código de rastreio pro cliente quando o vendedor despacha. De fato eu assim que lançar uma nova ferramenta pretendo me desvincular do dsers. Eu preciso de parceiros e não de sócios pro negócio que eu tenho que trabalhar sozinho.
Bastante desapontado, pois o Dsers já recebe da shopify, não precisava monopolizar o negócio e depois cobrar por isso.
Hi there
Thank you so much for taking time to write this feedback to us, we appreciate your honesty.
We are sorry that our latest update may have caused some issues, and we are working hard to make sure that everything gets solved. We will take this opportunity to keep on improving to ensure that this doesn't happen again.
Please feel free to contact our customer service team for any updates on your situation, or additional questions you may have.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team