Note globale
5
Nombre d’avis par note
  • 98 % des avis sont des avis à 5 étoiles
  • 1 % des avis sont des avis à 4 étoiles
  • 0 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 1 % des avis sont des avis à 1 étoiles
8 novembre 2023

Alice was incredible support and help with every question I had, answered quickly and made sense, thank you Alice!

OneStepPet
Australie
3 mois d’utilisation de l’application
DSers a répondu 9 novembre 2023

Hi,

We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

26 décembre 2023

O suporte feito pela atendente Neva foi excepcional!! Foi fundamental para resolver meu problema, nota 10!

kinaloja
Brésil
3 mois d’utilisation de l’application
DSers a répondu 3 janvier 2024

Hi,

Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

14 septembre 2023

I am thrilled to give DSers a glowing 5-star review! Their customer support team deserves immense praise for their lightning-fast response and exceptional assistance. When I encountered an issue, their support team was on it in no time, addressing my concerns with utmost professionalism and competence. Their prompt and effective help turned what could have been a stressful situation into a seamless experience. DSers' commitment to their customers is truly commendable, and I wholeheartedly recommend their services to anyone seeking top-notch support and efficiency. Thank you, DSers, for going above and beyond to assist me!

ModernIQ
États-Unis
4 mois d’utilisation de l’application
DSers a répondu 18 septembre 2023

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

24 juin 2023

The customer service was incredible I was helped by Eden answered all my questions and was very patient with me . It was my first sale so I was very happy with the customer care and service . I stayed on this app cause of this experience. If this went bad I would have left . So thank you Eden

Raidens Life Essentials
États-Unis
12 mois d’utilisation de l’application
DSers a répondu 27 juin 2023

Hi,

We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

16 septembre 2023

This is extremely frustrating . They added Tmall without my authorization and now my store is completely messed up. I reached out to support and they play game all day instead of fixing my issue which i provided several times (min 5 times). Each time some Victoria keeps telling me to verify my email and sent screenshot of my problems with details of my issue and they keep playing games. This is extremely frustrating. I don't even know why Shopify deals with this company. Tmall is something i don't even use. Why is it forced on my account without my authorization. I will be looking at replacing this app today.

Make Me Elegant
États-Unis
Plus d'un an d’utilisation de l’application
DSers a répondu 18 septembre 2023

Hi there,

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.

As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and doesn’t happen again.

Please drop our customer services team a message via on any below methods and we will triple check things to solve your problem

Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers Team

26 février 2024

Supporto eccezionale!

HAIR MAGNIFICENCE
Italie
18 jours d’utilisation de l’application
DSers a répondu 27 février 2024

Hi,

We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers!

DSers Team

12 octobre 2023

Absolutely thrilled with the outstanding assistance provided by Olivia from DSers! She was incredibly helpful and instrumental in finding solutions for me. Her responsiveness was top-notch, making the entire experience smooth and efficient. A big shoutout to Olivia for her exceptional support

Vitalgo
France
10 mois d’utilisation de l’application
DSers a répondu 15 octobre 2023

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

3 septembre 2023

Irene was super fast and helpful, immediately solved my issue with an order and advised on next steps. 5-star help! Thanks again!

Sonicpet
Pays-Bas
Environ un an d’utilisation de l’application
DSers a répondu 5 septembre 2023

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

25 juin 2023

I had a few questions about the fullfillment, which is totally unclear on Shopify and I was helped by Tiffany.

Tiffany explained everything so clearly and had patience with what I didn't immediately understand, as I'm not very technical.

However, within 5 minutes, I understood the whole process and could continue independently.

Grateful and full of self-confidence, we will continue!

Thank you, Tiffany!!!

BRIGHT BY LIZ
Pays-Bas
6 mois d’utilisation de l’application
DSers a répondu 28 juin 2023

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

Modifié le 8 juillet 2023

Dear DSers Customer Service team,

I wanted to take a moment to express my sincere gratitude for the exceptional customer service that I received from your team. Your representatives went above and beyond to help me with my order, and I am truly impressed by their dedication and professionalism.

Their attention to detail and willingness to assist me with my concerns made all the difference. I am grateful for their patience and expertise, which helped me to resolve my issue quickly and efficiently.

I would also like to extend my thanks to the Wendy's employee who assisted me. and I appreciate the care and attention she provided.

Overall, I am grateful for the outstanding service that I have received from both DSers and Wendy's. Thank you for your commitment to providing exceptional customer service, and I look forward to continuing to do business with both of your organizations in the future.

Sincerely,

Tegavo

Tegavo
États-Unis
7 mois d’utilisation de l’application
DSers a répondu 9 juillet 2023

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team