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É um serviço excelente, que até fiquei preocupado pois na plataforma que utilizado de loja começo a emitir a mensagem de incompatibilidade. Ai entrei em contato com o suporte e fui super atendido pelo Watson e passou toda segurança que precisava.
Não há palavras para descrever o quanto esse plataforma me ajuda e muita outras pessoas. Eu indico e muito.
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It is an excellent service, which I was even worried about because on the platform that I use in the store, I start to issue the incompatibility message. Then I got in touch with the support and I was super attended by Watson and passed all the security I needed.
There are no words to describe how much this platform helps me and many other people. I indicate a lot.
Hi there!
Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there
DSers team
This is extremely frustrating . They added Tmall without my authorization and now my store is completely messed up. I reached out to support and they play game all day instead of fixing my issue which i provided several times (min 5 times). Each time some Victoria keeps telling me to verify my email and sent screenshot of my problems with details of my issue and they keep playing games. This is extremely frustrating. I don't even know why Shopify deals with this company. Tmall is something i don't even use. Why is it forced on my account without my authorization. I will be looking at replacing this app today.
Hi there,
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.
As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and doesn’t happen again.
Please drop our customer services team a message via on any below methods and we will triple check things to solve your problem
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team
I had the pleasure of working with Lily tonight. I found her to be very helpful and she was able to answer all of my questions satisfactorily. My questions were around mapping, which has been a thorn in my side and she was able to effectively help me through it. Thank you Lily
Hi there!
Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there
DSers team
I need a support and Krystal helped me a lot. Thanks Dsers for a such important employee.
Hi,
We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
Sandy was very helpful, i really appreciated her help, made me understand Dsers so much better, I highly recommend her.
Hi,
Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
I recently had the pleasure of interacting with the customer support team of Dsers, and I've experience a exceptional service of 'Wendy' a customer support agent. From start to finish, the experience was seamless and highly satisfying. The response time was impressive. I received a reply within seconds of initiating the chat, which demonstrated their commitment to providing quick assistance.
Hi,
We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
Lucas from customer support was extremely nice, patient and helpful.
Answered thoroughly every question I had and cleared out every uncertainty
I had regarding the Dsers experience. keep up with the good work, thanks alot!
Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!
DSers Team
I am satisfied with app now and Sandy did a great job today by providing support.
Hi there
Thank you so much for taking time to write this feedback to us.
Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.
The free plan will stay free forever, we currently have thousands of merchants on the free plan for months now. I'm sorry if you have misunderstood something.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
Selena was absolutely amazing, very fast, professional, and patient, and most importantly solved my problem VERY QUICKLY 5 stars aren't enough.
Hi,
We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
I would recommend this service to anyone because of the timely response!!!. Isla was just amazing she was patient and very helpful. It was nothing short of customer service excellence!!!. Thanks DSERS
Hi,
We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team