Avis (30 368)
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Very helpful.
Hi,
We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
Sherry was so helpful! I only has a short question to ask, but she provided the best results and answers I could've ever asked for. Thank you Sherry!
Hi,
Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
Great work by Marry very helpful and supportive behaviour well done ……
Hi,
Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
great service. thanks Vivian
Hi,
Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
Very helpful with my issue today . Thank you
Hi,
We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
rhimfp was so nice!
Hi,
We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
Isla was super helpful in guiding me on how to place a shipment order for the first time. Walked through everything step by step and was really kind and patient.
Hi,
We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
Un immense merci à "RITA" pour son professionnalisme et son expertise. Elle a pris le temps nécessaire pour me guider et m'aider à résoudre mes différents problèmes liés à l'utilisation de DSERS. Mille mercis à toi
Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!
DSers Team
I had questions about shipping and on properly setting my product syncs for orders where I have multiple suppliers from DSers and on other platforms and Emma was able to break it down in simple terms so I could quickly understand and move forward with my tasks. She provided me with a specific links to help save me time searching around the blog and help desk to get tutorials. So far, this app is looking very promising and the customer service was literally instant. As soon as I sent the request, there was Emma! Thank you!
Hi Wonderful Addition,
We are grateful that you took the time out to leave such a thorough comment to us. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
The app is an absolute nightmare. Orders always have a problem when being placed. Api charges extra shipping costs that do not exist. Customer service although helpful does not know most of the time what the problem is. If a ticket is launched no one checks it and gets back to you. Customer phone numbers never get synced properly. Some products do not sync the correct price and ends up in a loss when placing an order and so on and so fourth. There is a list of problems which I cannot possibly post all. I will be soon leaving this app for another app. Very disappointed!!!
Hello,
Thank you for taking the time to leave this detailled review and sorry to hear that you had such a tough experience with DSers.
We just want to let you know that the issue about the product sync has ben fixed. There was indeed a problem, but you can now see the correct prices.
We are double checking the Chrome extension about what you mentionned.
Please drop our customer services team a message via on any below methods if you meet any other issues
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team