Avis (26 323)
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Par note
After their most recent "upgrade", my previously product mapping, order data, settings are mostly wiped out. My store has over 200 products. I cannot process orders and run my business right now. Chatted with "support" and they said a ticket is opened for me and I need to wait 3-8 days for a reply, because their tech staffs are on vacation. Are you kidding me? Rolling out a super buggy upgrade when everyone's on vacation?
Update: A day later, nothing works after the upgrade, orders disappear, orders get stuck in "awaiting fulfillment" section. products randomly get moved to "unmapped" section. This separating aliexpress orders into "Aliexpress" and "unmapped" is a garbage idea that's causing 90% of the issues. Dsers app is a complete mess right now. Borderline unusable.
Hi there,
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a bad experience.
We understand that this update was not as smooth as it could have been and we are wroking hard to solve all the pending issues and make sure that this doesn't happen again. You can rest assured that we will solve any single problem you may have encountered.
Please contact our customer services team a by below methods for updates
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team
lucy was on time and awesome . helped very easily and correctly. i would recommend lucy anytime. thx
Hi,
We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
Perfect, fast and extremely competent support from Selena. I was very happy someone helped me and was patient like Selena.
Thank You very much Selena! I give you a 5 of 5 star rating!
Hi,
We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
Lucia was extremely helpful. She did amazing
Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!
DSers Team
your service makes me very happy
Hi,
We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!
DSers Team
A Emma me ajudou com grande rapidez e me foi muito útil, agradeço!
Hi,
We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
Holly has been so helpful today and took the time to help me with my shop/orders. Much appreciated and thanks for resolving my query so well :)
Hi,
We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
Atendimento ótimo, rápido, resolveu o que eu precisava.
Amei o atendimento a Alicia.
Obrigada
Hi,
Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
Alice was extremely helpful with sorting out some issues I had between Dsers and Shopify. Would recommend! 10/10 customer support
Hi,
We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers!
DSers Team
Life Saviors! Lucas Solved my issue and helped me with all my needs. Thank You Buddy! Best customer support tech i ever seen!
Hi,
We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team