DSers: Dropship+AliExpress+AI

I installed DSers because I was told there was a free plan available. However, immediately after installation, they asked me to add payment details and pay for a subscription.

This is completely misleading and a waste of time. If there is no free plan, this should be clearly stated BEFORE merchants install the app, not after.

I feel deceived by the false advertising about a "free plan." This is not transparent business practice and wastes merchants' time.

Very disappointed with DSers. I expected honesty about pricing upfront. I cannot recommend this app to other merchants.

Store: nextoraonline.com

After being charged for DSers Pro, I requested a refund and received inconsistent explanations from support (wrong billing period first, then a different reason to deny the refund).
Even after acknowledging an error, DSers changed the justification again instead of resolving the issue, which felt misleading and wasted a lot of time.
Before writing this review, I checked public comments/reviews on social media and review platforms and found many similar complaints about unexpected charges and refund requests being refused or handled inconsistently.​
Based on my experience, if you care about transparent billing and fair refund handling, be very cautious with this app.

Attention, elle change les prix tout seul ! ce qui peut créer un gros problème, il impose sans automatisation tout seul! D'autre part, je suis avec eux cela fait une année avec zéro vente! Que triste la vida! Je passe à la concurrence!

malgré que dSers est désactivé à ma boutique , ils continuent à me facturer via shopify, pas sympa

DSers refused to honor its own published refund policy for unused annual subscriptions. I had 8–9 months unused, placed no orders through DSers, and requested a partial refund. Support denied it based on undocumented “system / fiscal year” rules that do not exist in their Terms of Service or refund policy, then closed the ticket without a refund.

Me están mandando los productos con la imagen como parte del texto,lo que hace que mis productos en la tienda no salga con alguna imagen. Llevo más de 3 días notificando a soporte y me dicen q es problema de shopify, les pongo ejemplos con fotos y evidencias que el problema es suyo, pues la importación a mi tienda lo hace solo en un recorrido del 90%, las fotos en su app no se muestran, solo se muestran las que en un inicio importé, les explico que con esos primeros productos que ya tengo bien en tienda lo intenté a volverlos a importar y salen igual de mal. Es decir, todo ha sido un desastre, y no recibí solución alguna. De hecho tengo una suscripción paga.

App support doesn’t understand even the simplest issues. They are not aware of the app features. They don’t know English, and when we want to translate, they give false information like “English is our native language.” Even the smallest matter takes hours. Instead of fixing bugs, they brush it off by saying, “we tested it, it works.”
I spoke with Leona, but all the support agents are like this.

Does not fulfil all countries. I needed to fulfil all my orders manually. Support also don't want to refund me.

I've been using Dsers for many years, but recently I've been having problems every day when placing orders... Now I literally can't process ANY order, with the following error message: "AliExpress found a CPF issue. Contact your buyer to check CPF accuracy "

All orders with the same message, all of them! There's nothing wrong with the customers' CPF, it's a bug in the platform that no one solves... If anyone can help me I'd be grateful, as I have hundreds of orders to send!

Avoid DSers and their suppliers on Tmall at all costs! Mislabeled products, zero accountability, and endless excuses. I had to pay out of pocket to fix their mistakes while my orders remain on hold. They don’t care about their customers—don’t let them ruin your business too!