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I contacted customer service via Messenger. A service representative named Rfimp answered very quickly and solved the problem to my satisfaction
Hi,
We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
Aimee helped me today, and she was great. She gave me all the answers I needed to fix my problem.
This app should have a way of saving a copy of the conversation.
Hi,
Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
So far so good. Support go above and beyond when it came to help so that is a huge plus!
Hi,
We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!
DSers Team
Bon Sav avec l'agent fiona
Hi,
Merci pour votre retour ! Nous sommes ravis de savoir que Fiona a pu vous offrir un excellent service. Notre équipe est toujours là pour vous aider !
Si vous avez besoin d’aide à l’avenir, n’hésitez pas à nous contacter.
DSers Team
Big thanks for Colleen telling us that Aliexpress is banned in India and Indonesia. We didnt know this! Very helpful. 4 stars because app itself didnt tell us this information.
Hi,
We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
Customer service is very good, they are always right there for me when I need them and as a new user, I feel very supported. However it can take hours on chat to resolve things and spread through the week this has been very disruptive for my work. Today I spent over 4 hours on an error that has cost me in time and money which was due to their mixed information and lack of clarity. The 4 stars is simply for the issues and the time taken without compension. The customer service staff really do their best, finding resolutions and for making the experience somewhat more pleasant, they are 5 stars.
Hi there!
Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there
DSers team
a bit confusing at first but not bad
Hi,
We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
I contacted dsers for a payment issue and got fast replies
Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!
DSers Team
"Tiffany" Thank you so much dear. You are really helpful & kind l really appreciate your immediate response & help. Many thanks to you dear.
Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!
DSers Team
Jesse was a big help. He/she solved my problem very quickly and was very courteous in the process. I appreciate the quick responses.
Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!
DSers Team