리뷰 (26,040)

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2024년 5월 7일

I was very well looked after by Myra, excellent service and quick solution

Coletivo Compras
브라질
앱 사용 기간 대략 19시간
답글 DSers개 2024년 5월 8일

Hi,

We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

2024년 2월 15일

Estou extremamente satisfeito com a assistência fornecida por Cynthia durante minha interação com o suporte ao cliente. Encontrei-me em uma encruzilhada ao tentar importar produtos do Shopify para o Dsers, e Cynthia não só resolveu minhas dúvidas com eficiência, mas também foi além ao oferecer orientações sobre como adicionar avaliações e gerenciar o estoque do produto.

Sua abordagem profissional e atenciosa foi notável, e sua disposição para fornecer informações adicionais demonstra um compromisso genuíno com a satisfação do cliente. Cynthia não apenas resolveu meu problema imediato, mas também me capacitou com conhecimentos adicionais que certamente beneficiarão minha experiência com o Dsers e o Shopify no futuro.

Seu excelente serviço ao cliente não passou despercebido e é um reflexo direto da dedicação e habilidade de Cynthia em sua função. Estou extremamente grato pela ajuda que recebi e confiante de que qualquer futura interação com o suporte ao cliente será igualmente satisfatória.

Obrigado, Cynthia, pelo seu trabalho excepcional e pelo alto nível de profissionalismo demonstrado.

Treasures
브라질
앱 사용 기간 5개월
답글 DSers개 2024년 2월 16일

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

2024년 2월 17일

The customer service from Lucia exceeded my expectations with their prompt responses and genuine willingness to assist. They went above and beyond to ensure my needs were met, making my experience highly satisfactory.

Moore Life Essentials
미국
앱 사용 기간 4개월
답글 DSers개 2024년 2월 19일

Hi,

Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

2024년 3월 8일

I had a problem with my Shopify order fulfillment using DSers, but Neva from DSers' customer service provided exceptional assistance. Neva quickly identified and fixed the issue, going above and beyond to ensure fixing of the problem. Neva's professionalism, expertise, and dedication to customer satisfaction were evident throughout the process. Thanks to Neva, I was able to fulfill my order. I highly recommend Neva and DSers for their stellar customer support. Thank you, Neva, for your outstanding help!

Urbaneer
미국
앱 사용 기간 15일
답글 DSers개 2024년 3월 10일

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

2024년 3월 30일

As an enthusiastic e-commerce entrepreneur, I was initially drawn to the promise of simplification and efficiency that DSers-AliExpress boasted for my dropshipping business. However, my journey has been anything but beneficial, turning into a collection of challenges and disappointments that I need to share.

Deceptive Practices with Reviews: My first red flag was noticing that many positive reviews about DSers seem to be self-produced. This manipulation of their service perception is not only misleading but undermines trust right from the start. Consumers rely on honest and transparent reviews to make informed decisions, and this questionable practice has muddied the reliability of the information available.

Scaling Price Issues: Beyond questionable reviews, my primary concern has been DSers' pricing policy. As my sales increased, so did the fees, unjustifiably and without notice, eroding my profits and jeopardizing my business's sustainability.

Inadequate Order Management and Tracking Updates: The promised efficiency in order management turned out to be a fallacy, with erratic and often absent tracking updates, leaving me and my customers in a constant state of uncertainty.

Disconnected Customer Service: Interactions with customer service have been equally disheartening, characterized by late and unhelpful responses that offered no real solutions to encountered issues.

Inconsistent Product Quality and Descriptions: The discrepancy between product descriptions and the items actually received has damaged my store's reputation, increasing complaints and returns that I've had to handle directly.

Conclusion: My experience with DSers-AliExpress has been deeply negative, marred by deceptive practices, an opaque pricing policy, deficiencies in order management, and inadequate customer service. To those considering using this service to scale their dropshipping business, I would recommend proceeding with extreme caution or seeking more transparent and reliable alternatives. Integrity and transparency are crucial in e-commerce, and sadly, my trust in DSers has completely evaporated.

Advice to DSers and AliExpress: Adopting a stance of total transparency, especially regarding reviews and pricing policy, is imperative. Without significant improvement in these areas, it will be challenging for the e-commerce community to view their services as a viable option.

Buyfilterstore
미국
앱 사용 기간 3일
답글 DSers개 2024년 3월 31일

Hello!

Thank you for taking the time to write your review.
Please let me get back to you concerning each point you mentionned.

First off, please note that each review is coming from our users. Shopify policy is very strict and automatically or self-generated reviews are banned. We pride ourself of the feedback we receive.

Concerning the pricing issue you mentionned, we have a forever free plan, that offers all the features you need to get started. Of course, there are also some paid plans, and those have limitations as well, but our pricing is transparent, and even lower than some other apps.
As your business grow, you may have new needs, and that's when some paid plans might be useful, but there's no forcing you to upgrade.
I'm not sure what issue you are referring to, so please feel free to give more details

About our customer service, we'll investigate the conversations you may have had and will try to improve accordingly.

For the product quality and description, please note that those are entirely AliExpress dependant. If you had bad experience, I suggest to improve your product research and select other suppliers, or potentially use another supplier platform, like Tmall, or work directly with agents.

You select the products and the suppliers, we are only here to help you process your orders and help you increase efficiency. If there are any order disputes related to the products or orders, we recommend that you contact AliExpress and open a dispute. You should also leave a bad rating on the concerned supplier page.

Please feel free to reach out to us and give us any more additional details you may have, and we'll be glad to chat to see what we can improve in the future.

Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers team

2024년 6월 1일

Excellent service from Isak, Provide the right guidance:)
hope we work more together in the future

05boutique
프랑스
앱 사용 기간 대략 13시간
답글 DSers개 2024년 6월 2일

Hi,

We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

2024년 2월 20일

Sandy did a marvelous job and helped me within minutes with all my problems. She was always kind, nice and supportive. i can definately recommend.

Waldhaus
독일
앱 사용 기간 3개월
답글 DSers개 2024년 2월 21일

Hi there!

Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

2024년 3월 15일

Wendy helped me so quickly and so efficiently, I didn't knew we could link multiple AliExpress accounts to the same Dsers account. Thank you for the quick response.

Éco Pure
프랑스
앱 사용 기간 8일
답글 DSers개 2024년 3월 17일

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

2024년 3월 6일

wow Via saved my store, i was getting orders and was fulfilling them the wrong way she helped me how to do it correctly and was able to place my orders accordingly and now my customers will have their product

Great Gifts Ideas
미국
앱 사용 기간 17일
답글 DSers개 2024년 3월 10일

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

2024년 3월 11일

I had trouble with a few aspects and the Dsers team were very helpful and prompt in their response time

LumiLux
오스트레일리아
앱 사용 기간 11일
답글 DSers개 2024년 3월 12일

Hi,

Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team