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Un immense merci à "RITA" pour son professionnalisme et son expertise. Elle a pris le temps nécessaire pour me guider et m'aider à résoudre mes différents problèmes liés à l'utilisation de DSERS. Mille mercis à toi
Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!
DSers Team
I had questions about shipping and on properly setting my product syncs for orders where I have multiple suppliers from DSers and on other platforms and Emma was able to break it down in simple terms so I could quickly understand and move forward with my tasks. She provided me with a specific links to help save me time searching around the blog and help desk to get tutorials. So far, this app is looking very promising and the customer service was literally instant. As soon as I sent the request, there was Emma! Thank you!
Hi Wonderful Addition,
We are grateful that you took the time out to leave such a thorough comment to us. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
The app is an absolute nightmare. Orders always have a problem when being placed. Api charges extra shipping costs that do not exist. Customer service although helpful does not know most of the time what the problem is. If a ticket is launched no one checks it and gets back to you. Customer phone numbers never get synced properly. Some products do not sync the correct price and ends up in a loss when placing an order and so on and so fourth. There is a list of problems which I cannot possibly post all. I will be soon leaving this app for another app. Very disappointed!!!
Hello,
Thank you for taking the time to leave this detailled review and sorry to hear that you had such a tough experience with DSers.
We just want to let you know that the issue about the product sync has ben fixed. There was indeed a problem, but you can now see the correct prices.
We are double checking the Chrome extension about what you mentionned.
Please drop our customer services team a message via on any below methods if you meet any other issues
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team
Thanks you Krystal for your help. It was very helpful.
I am very satisfied with your help. I couldn't understand what it wasn't working but i had my problem resolved quickly by you.
take care of you my friend. I'be seing you again if i need help. you were wonderful.
Hi,
We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
DSers is a very nice app allowing dropship with a perfect customer support line. My experience with Sally on the support line was amazing, she helped me solve my issues solving my problem and provided help deserving of at least 5 stars. Very fast responses, images with explanations, patience, and extreme kindness. Love it :)
Hi,
We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
Great support, thanks a lot to Nephele who helped me with my issue within a view minutes! Much appreciate it
Hi,
We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
Thanks for the support with great service, my problem with the thank you and I was very happy, now I will finally be able to get my cashback on purchases on aliexpress, thank you Nephele
Hi Incrível Para Você,
We are happy that all your issues were fixed. Our customer service team will really appreciate your review. DSers always tries to provide the best services to its valuable users. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
The CS advisor Emma, she as very nice and supportive with proper guidance in an issue about order processing. Thank You very much!
Hi,
We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
Very good application, I had a problem with the mapping and the support solved my problem in a few minutes, thanks
Hi RainzerBox,
We are thrilled to see your comment on our app and customer service. DSers is always here to solve any of your problems. Feel free to contact us if you have any questions. Happy dropshipping with DSers!
DSers Team
I had the pleasure of receiving outstanding customer service from Sandy. She went above and beyond to assist me, showing genuine care and professionalism throughout the entire process. Thank you, Sandy, for your exceptional service!
Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.
DSers team