리뷰 (30,397)

전체 평점
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2024년 3월 24일

good and fast customer support, would recommend

ClipCable
폴란드
앱 사용 기간 21일
답글 DSers개 2024년 3월 25일

Hi,

We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

2024년 1월 21일

Rien a redire. Bon app. De plus Lennon a Résolu le seul petit problème que j'ai eu très rapidement.

Fast&Tuned
프랑스
앱 사용 기간 11개월
답글 DSers개 2024년 1월 22일

Hi,

Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

2023년 12월 15일

Sherry was killa gave me all the info i needed <3

Plumpy™
오스트레일리아
앱 사용 기간 대략 1개월
답글 DSers개 2023년 12월 17일

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

2023년 12월 22일

Muito agradecido ao suporte Myra, que me ajudou na recuperação de minha conta no DSERS.

Hevolto
브라질
앱 사용 기간 7개월
답글 DSers개 2024년 1월 3일

Hi,

We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

2024년 9월 5일

Ótimo atendimento

Minha loja
브라질
앱 사용 기간 22일
답글 DSers개 2024년 9월 8일

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

2024년 1월 23일

just starting this app but hoping for the good.

SE7EN
영국
앱 사용 기간 11일
답글 DSers개 2024년 1월 24일

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

2024년 4월 12일

thank you irene i give you 5 star

techtop
이탈리아
앱 사용 기간 9일
답글 DSers개 2024년 4월 14일

Hi,

We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

2023년 12월 18일

Isla was very helpful! Thank you!

Threefold Cord Gift Emporium
미국
앱 사용 기간 6개월
답글 DSers개 2023년 12월 20일

Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

2024년 2월 16일

Chrissy muito obrigado pelo seu atendimento, me ajudou muito no suporte, e fico feliz em saber que tem profissionais por trás nos dando todo esse apoio no Dsers, muito grato pela atenção.

Teixeira ofertas
브라질
앱 사용 기간 5개월
답글 DSers개 2024년 2월 17일

Hi,

We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

2024년 3월 30일

As an enthusiastic e-commerce entrepreneur, I was initially drawn to the promise of simplification and efficiency that DSers-AliExpress boasted for my dropshipping business. However, my journey has been anything but beneficial, turning into a collection of challenges and disappointments that I need to share.

Deceptive Practices with Reviews: My first red flag was noticing that many positive reviews about DSers seem to be self-produced. This manipulation of their service perception is not only misleading but undermines trust right from the start. Consumers rely on honest and transparent reviews to make informed decisions, and this questionable practice has muddied the reliability of the information available.

Scaling Price Issues: Beyond questionable reviews, my primary concern has been DSers' pricing policy. As my sales increased, so did the fees, unjustifiably and without notice, eroding my profits and jeopardizing my business's sustainability.

Inadequate Order Management and Tracking Updates: The promised efficiency in order management turned out to be a fallacy, with erratic and often absent tracking updates, leaving me and my customers in a constant state of uncertainty.

Disconnected Customer Service: Interactions with customer service have been equally disheartening, characterized by late and unhelpful responses that offered no real solutions to encountered issues.

Inconsistent Product Quality and Descriptions: The discrepancy between product descriptions and the items actually received has damaged my store's reputation, increasing complaints and returns that I've had to handle directly.

Conclusion: My experience with DSers-AliExpress has been deeply negative, marred by deceptive practices, an opaque pricing policy, deficiencies in order management, and inadequate customer service. To those considering using this service to scale their dropshipping business, I would recommend proceeding with extreme caution or seeking more transparent and reliable alternatives. Integrity and transparency are crucial in e-commerce, and sadly, my trust in DSers has completely evaporated.

Advice to DSers and AliExpress: Adopting a stance of total transparency, especially regarding reviews and pricing policy, is imperative. Without significant improvement in these areas, it will be challenging for the e-commerce community to view their services as a viable option.

Buyfilterstore
미국
앱 사용 기간 3일
답글 DSers개 2024년 3월 31일

Hello!

Thank you for taking the time to write your review.
Please let me get back to you concerning each point you mentionned.

First off, please note that each review is coming from our users. Shopify policy is very strict and automatically or self-generated reviews are banned. We pride ourself of the feedback we receive.

Concerning the pricing issue you mentionned, we have a forever free plan, that offers all the features you need to get started. Of course, there are also some paid plans, and those have limitations as well, but our pricing is transparent, and even lower than some other apps.
As your business grow, you may have new needs, and that's when some paid plans might be useful, but there's no forcing you to upgrade.
I'm not sure what issue you are referring to, so please feel free to give more details

About our customer service, we'll investigate the conversations you may have had and will try to improve accordingly.

For the product quality and description, please note that those are entirely AliExpress dependant. If you had bad experience, I suggest to improve your product research and select other suppliers, or potentially use another supplier platform, like Tmall, or work directly with agents.

You select the products and the suppliers, we are only here to help you process your orders and help you increase efficiency. If there are any order disputes related to the products or orders, we recommend that you contact AliExpress and open a dispute. You should also leave a bad rating on the concerned supplier page.

Please feel free to reach out to us and give us any more additional details you may have, and we'll be glad to chat to see what we can improve in the future.

Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers team