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4 stars for quite fast replies to my emails, but still loved the customer support being kind and very helpful.
Would be better if there was a direct access to customer service from the app rather then have write an email.
Hi there!
Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there
DSers team
Elora is very helpful, I'm putting 4 star because the app has some bugs and can have a more user friendly UI
Hi,
Thank you for your feedback and for recognizing Elora’s helpfulness! We truly appreciate your suggestions regarding the app’s interface and bugs. Our team is always working to improve the user experience, and your input is valuable in that process.
If you need any further assistance, feel free to reach out!
DSers Team
nice customer support . the dear sally was very supportive. she is so fast and active and she help me to solve my issue .
Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.
DSers team
customer support chat over messenger with Emma went well, until I was pressured to make a review immediately after. Im busy. But good overall I guess
Hi,
Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
We appreciate the quick response of DSers support team. Every individual support rep delivers a great support. We would to recommend to response to our bulk requests in a timely manner. Thank you DSers.
Hi SMC Merchandise,
We really appreciate your review of our App and customer service. We will continue working hard to develop our app to further improve users' dropshipping experience. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
I was in quite a bit f a pickle because I had my first order come through only to find out that the item was out of stock from the supplier and the customer had already placed the order. Being that it was my first anonymous order and the also my first time using DSERs, I was confused out of my mind about what to do. ultimately, I contacted Shopify support and the rep and I myself both contacted DSERs and two reps helped us at once to solve the problem. Jessica was my representative and she was able to find a substitute product from another supplier and map to correct colors to the original items that the customer ordered. I even messed up the mapping on one of the items and she fixed my mistake. She also explained that because of the plan I was on, (the Basic) that the product quantities don't auto-update, so an item on AliExpress can be out of stock and I won't know about it until a customer places and order and the item is no longer available. She suggested that I turn on notifications (which I had no idea about) or upgrade my plan. Jessica was incredibly helpful. Thank you so much! As for the DSERS app itself, it gets 4 stars because I went through 2.5 hours of stress because the stock levels don't auto-update! You have to upgrade your plan. But the customer service is great!
Hi,
Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
Super app et sav au top, merci Zark pour toutes les information précises fournies! Très réactif et disponible
Hi KarmaAngel,
We are happy to learn that DSers is really helpful for you. DSers will continue working hard to provide an excellent dropshipping experience for all users. Please don't hesitate to contact us if you need more help. Happy dropshipping with DSers!
DSers Team
Barrett. Thank you for help install the new app. The dashboard looks more concise than Oberlo. But some tools(feature) need to be improved. Anyway, looking forward to seeing upgrade.
Hi,
We really appreciate your review of our App and customer service. We will take your suggestions into consideration! We are grateful that you took the time out to leave such a thorough comment to us. DSers will continue trying hard to provide and develop more features that will help increase the efficiency of dropshipping. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
I received great and speedy customer service from Zico at Dsers
Hi,
Thank you for taking the time to leave a review! We're glad to hear that Zico was able to assist you quickly and effectively — our customer service team is always here to help with speed and professionalism.
Don’t hesitate to contact us again if you need further support.
DSers Team
Great customer service. There's still a few minor issues to fix within the software for everything to run smoothly.
Hi Queenya,
We really appreciate your review of DSers about our features and customer service. It is our honor that DSers can help you with dropshipping! We will continue working hard to provide an excellent dropshipping experience to all users. Please don't hesitate to share your thoughts with us about what to improve. Happy dropshipping with DSers!
DSers Team