Omtaler (30 363)
Raffiner
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Etter vurdering
I used this app, and it was good, but the problem is with the charges. I switched to the free plan, but they still charged me. I deleted the app, and they continue to charge me. I asked them for a refund, but they refused to refund me.
Hello,
Thank you for your review, all feedback is important.
Please note that there is a delay between your actions (such as changing plan and uninstalling an app) and the time Shopify has you pay subscriptions.
Basically, even if you uninstall the app, you may to pay for the previous month of use.
We do not overcharge, but if you have any doubt, don't hesitate to contact our customer service team.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
horrible app, nothing to do with oberlo. oberlo i was importing products in 2 mins. In this horrible garbage it takes me 20 mins for a single product. SLOW, IRRESPONSIVE and LAGGY. BRING BACK OBERLO. THIS IS A TOTAL DISASTER!!!
Hello Bear Tees,
Thank you for your feedback.
Could you give us more details about the product import issue?
With DSers, you can import products even faster that it was possible with Oberlo, just one click, so we're not sure what kind of import you are referring to.
We understand that DSers is different from Oberlo, and we're working hard to improve things>
If you could tell us where you experience some issues, we'll be glad to check them!
DSers Team
A guy name BARRETT was not professional at all. At someone who is new and still learning on how your apps works/dropshipping I find it calling someone "my friend" and telling you read above what I send is a bit rude. I read it patiently but as I am new and still learning I think customer service like him need more patience as we all a beginner at something. and I wished the one who accommodate me is bit nicer than him. tho he answered my question with saying read it patiently.
Seems like Barrett sleeps the wrong side of the bed today.
Hello,
Thank you for your honest feedback.
We apologize for the experience with our customer service team and will use this opportunity to train our team and make sure to work on the way we can improve things.
I understand you are just starting with DSers, so please feel free to get in touch with us in case you need more assistance.
Wish you the best of luck with DSers and dropshipping!
the dsers app is sh*t, the usability is rubbish, u dont even show a profit / cost / revenue graph. so many bugs and stupid design flaws in the app.
Hello Wooden Earth,
Thank you for your comment, we appreciate all feedback.
Can you give us more details about what you like concerning the usability?
As for the profit / cost / revenue graph, we have a basic Report feature that we are working on improving, we welcome any suggestions you may have would be very useful.
DSers Team
Just shit, noone product whit their correct photo or variant, really sad...
Oberlo much better, for sure
Hello ElectroPhox team!
Thank you for your review.
I'm sorry you faced some issue with DSers.
We couldn't find any record of your contacting our customer service, they would be more than happy to help you in solving the issue you faced.
We are trying to always improve and we are more than happy to listen to your potential suggestions.
Have a good day!
This app doesn’t work, no email communication and terrible login features, doesn’t let you login... fix it...
Hi there !
We are sorry that some issue happened to you.
You can get to us via email
1.on Shopify App Store page
2.on App page of Shopify admin
3.on DSers-Contact page
And team does not get any contact from you yet.
Please feel free to contact us and we will help to check.
really bad support, a lot of bugs......................................................................
Hi there team! We are sorry for less support during weekends. Team will get back to you on Monday when we get back to office. Please feel free to update us if you still have issues when using DSers.We will try best to help you out. Also, a better support service for you is on the way. Hope to talk with you soon !
já está aulizado e escreve isso;
DSers-AliExpress Dropshipping é incompatível no momento
Embora seja possível usar o app, ele pode não funcionar conforme o esperado se não for atualizado.
experiencia
Entre em contato com o desenvolvedor para obter assistência ou desinstale o app e encontre uma alternativa na App Store da Shopify. oque faço?
Hello,
Don't worry, DSers is here to stay!
Due to Shopify's updated detection system, you may see 'DSers unsupported'.
Please be assured that this will not affect your business and we are working with Shopify to solve this issue as soon as possible.
DSers team,
Não consigo conectar o DSERS ao SHOPIFY.
Preciso de ajuda urgente, se tiver alguem para me ajudar.
Hello,
Thank you for your feedback and fot telling us about your issue.
Our customer service team is trying to reach out to you to solve this, but you can also contact them
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
Apenas instalei este aplicativo para conhecer e em seguida desinstalei, e me cobraram $ 19,00 USD na fatura
Hello,
Thank you for your feedback.
After carefully checking, you used some paid features after the trial period ended and subscribed to a paid plan, which you later canceled.
Please drop our customer services team a message via on any below methods for refund
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team