Omtaler (30 354)

Samlet vurdering
5
Antall per vurderingsnivå
  • 98 % av vurderingene er 5 stjerner
  • 1 % av vurderingene er 4 stjerner
  • 0 % av vurderingene er 3 stjerner
  • 0 % av vurderingene er 2 stjerner
  • 1 % av vurderingene er 1 stjerner
Redigert 3. juli 2024

excelent - extremely annoying, it's not enough that they only advised me to contact one of their regional couriers and they want 5 stars - I scored 4 stars and wrote excellently - and they kept pestering me every day to change it to 5 stars

Handn Company Ltd.
Bulgaria
8 måneder bruker appen
DSers svarte 30. juni 2024

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team

16. september 2024

Why can't you link suppliers, can't log in to AliExpress, click on the login input box will refresh the page,Please reply me as soon as possible, I need to use it as soon as possible,my email address is liubide1992@gmail.com

HappyTails‘s Store
USA
Rundt 1 time bruker appen
DSers svarte 17. september 2024

Hi there
Thank you so much for taking time to write this feedback to us.

Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.

Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers team

4. juli 2024

Does not allow you to browse products, you must search for a specific item. Not very easy to navigate.

My Store
Storbritannia
7 dager bruker appen
DSers svarte 7. juli 2024

Hi there
Thank you so much for taking time to write this feedback to us.

Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.

Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers team

30. juli 2024

Umulig å lage profil, desverre app fungerer ikke :(

ByOdea
Norge
Rundt 4 timer bruker appen
DSers svarte 1. august 2024

Hi there
Thank you so much for taking time to write this feedback to us.

Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.

Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers team

5. juni 2024

me ofereceram um serviço gratuito, mas ao configurar a conta me colocam uma página final com uma cobrança de 19,90 Dólares mensais

SALE START
Brasil
Rundt 2 måneder bruker appen
DSers svarte 6. juni 2024

Hi there,

Thank you for your review, all feedback is important to us but it seems that there's a misunderstanding

We have checked, and you are currently using the Free plan.
You can check this here: https://www.dsers.com/application/manage

Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers Team

29. mai 2024

Wow. I spent over an hour talking to customer service, sending screenshots and a full video, only to have the agent be the most unhelpful and unknowledgeable person. It took everything in my power to remember I was talking to a person, but my goodness. How are you the support of a product understand? I run an entire tech company and had one very simple question and was left with both a headache and a request to cancel my entire account.

My Store
USA
2 måneder bruker appen
DSers svarte 30. mai 2024

Hi there
Thank you so much for taking time to write this feedback to us.

Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.

Here is the email address:
support@dserspro.com

DSers team

28. juni 2024

BAD!!! There is no clear option to cancel de subscription.. looks very shady to me

Trending Buy
Portugal
Rundt 20 timer bruker appen
DSers svarte 30. juni 2024

Hi there
Thank you so much for taking time to write this feedback to us.

Would you mind reaching out to us with more details about the situation?
If you wish to change subscription, our customer service will be happy to help you.
We also have an article detailling how to do so: https://help.dsers.com/upgrade-downgrade-plan/

Sorry if you could not find it easily

Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers team

18. mai 2024

Literally can't even be used

Nest Essentials
USA
4 måneder bruker appen
DSers svarte 20. mai 2024

Hi there
Thank you so much for taking time to write this feedback to us.

Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.

Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers team

30. april 2024

trash app, i received 45 order today and i had to cancel all of them because of the dumb price update dser have done, it has completely messed up my pricing.

Ghori Products
USA
Rundt 1 år bruker appen
DSers svarte 5. mai 2024

Hi there
Thank you so much for taking time to write this feedback to us.

Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.

Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers team

20. april 2024

The app is an absolute nightmare. Orders always have a problem when being placed. Api charges extra shipping costs that do not exist. Customer service although helpful does not know most of the time what the problem is. If a ticket is launched no one checks it and gets back to you. Customer phone numbers never get synced properly. Some products do not sync the correct price and ends up in a loss when placing an order and so on and so fourth. There is a list of problems which I cannot possibly post all. I will be soon leaving this app for another app. Very disappointed!!!

The Monaco Republic
USA
5 måneder bruker appen
DSers svarte 22. april 2024

Hello,

Thank you for taking the time to leave this detailled review and sorry to hear that you had such a tough experience with DSers.

We just want to let you know that the issue about the product sync has ben fixed. There was indeed a problem, but you can now see the correct prices.

We are double checking the Chrome extension about what you mentionned.

Please drop our customer services team a message via on any below methods if you meet any other issues

Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers Team