DSers‑AliExpress Dropshipping

I was very well looked after by Myra, excellent service and quick solution

Estou extremamente satisfeito com a assistência fornecida por Cynthia durante minha interação com o suporte ao cliente. Encontrei-me em uma encruzilhada ao tentar importar produtos do Shopify para o Dsers, e Cynthia não só resolveu minhas dúvidas com eficiência, mas também foi além ao oferecer orientações sobre como adicionar avaliações e gerenciar o estoque do produto.

Sua abordagem profissional e atenciosa foi notável, e sua disposição para fornecer informações adicionais demonstra um compromisso genuíno com a satisfação do cliente. Cynthia não apenas resolveu meu problema imediato, mas também me capacitou com conhecimentos adicionais que certamente beneficiarão minha experiência com o Dsers e o Shopify no futuro.

Seu excelente serviço ao cliente não passou despercebido e é um reflexo direto da dedicação e habilidade de Cynthia em sua função. Estou extremamente grato pela ajuda que recebi e confiante de que qualquer futura interação com o suporte ao cliente será igualmente satisfatória.

Obrigado, Cynthia, pelo seu trabalho excepcional e pelo alto nível de profissionalismo demonstrado.

The customer service from Lucia exceeded my expectations with their prompt responses and genuine willingness to assist. They went above and beyond to ensure my needs were met, making my experience highly satisfactory.

I had a problem with my Shopify order fulfillment using DSers, but Neva from DSers' customer service provided exceptional assistance. Neva quickly identified and fixed the issue, going above and beyond to ensure fixing of the problem. Neva's professionalism, expertise, and dedication to customer satisfaction were evident throughout the process. Thanks to Neva, I was able to fulfill my order. I highly recommend Neva and DSers for their stellar customer support. Thank you, Neva, for your outstanding help!

As an enthusiastic e-commerce entrepreneur, I was initially drawn to the promise of simplification and efficiency that DSers-AliExpress boasted for my dropshipping business. However, my journey has been anything but beneficial, turning into a collection of challenges and disappointments that I need to share.

Deceptive Practices with Reviews: My first red flag was noticing that many positive reviews about DSers seem to be self-produced. This manipulation of their service perception is not only misleading but undermines trust right from the start. Consumers rely on honest and transparent reviews to make informed decisions, and this questionable practice has muddied the reliability of the information available.

Scaling Price Issues: Beyond questionable reviews, my primary concern has been DSers' pricing policy. As my sales increased, so did the fees, unjustifiably and without notice, eroding my profits and jeopardizing my business's sustainability.

Inadequate Order Management and Tracking Updates: The promised efficiency in order management turned out to be a fallacy, with erratic and often absent tracking updates, leaving me and my customers in a constant state of uncertainty.

Disconnected Customer Service: Interactions with customer service have been equally disheartening, characterized by late and unhelpful responses that offered no real solutions to encountered issues.

Inconsistent Product Quality and Descriptions: The discrepancy between product descriptions and the items actually received has damaged my store's reputation, increasing complaints and returns that I've had to handle directly.

Conclusion: My experience with DSers-AliExpress has been deeply negative, marred by deceptive practices, an opaque pricing policy, deficiencies in order management, and inadequate customer service. To those considering using this service to scale their dropshipping business, I would recommend proceeding with extreme caution or seeking more transparent and reliable alternatives. Integrity and transparency are crucial in e-commerce, and sadly, my trust in DSers has completely evaporated.

Advice to DSers and AliExpress: Adopting a stance of total transparency, especially regarding reviews and pricing policy, is imperative. Without significant improvement in these areas, it will be challenging for the e-commerce community to view their services as a viable option.

Excellent service from Isak, Provide the right guidance:)
hope we work more together in the future

Sandy did a marvelous job and helped me within minutes with all my problems. She was always kind, nice and supportive. i can definately recommend.

Wendy helped me so quickly and so efficiently, I didn't knew we could link multiple AliExpress accounts to the same Dsers account. Thank you for the quick response.

wow Via saved my store, i was getting orders and was fulfilling them the wrong way she helped me how to do it correctly and was able to place my orders accordingly and now my customers will have their product

I had trouble with a few aspects and the Dsers team were very helpful and prompt in their response time