Omtaler (28 921)
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Etter vurdering
Customer supports helps right away but always begs for reviews. Kinds gets annoying even after a hour they will still beg you for reviews.
Hi Unnecessary Things,
Thank you for your review! We apologize if you felt pushed to leave a review, we like to get proper feedback from our users. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
Installed free plan to check. App is slow to response to any command like delete a product. Also, This plan does not have price automation, so I am not sure about speed of price changes on my website.
Hi there
Thank you so much for taking time to write this feedabck to us.
Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
I was forced to use this app since they took over for Oberlo. I can't say that this is the easiest app in the world but it seems to get better with time and the more you use it. The customer service is great though. Although you have to use FB messenger and I don't see they have help via email or phone, they are quick and very good at providing the assistance through messenger. Today's issue was great. Thank y ou!
Hello The Fibro Spot,
Thank you for you review, we appreciate all feedback.
we do have an email where you can contact us. Here is the email address:
support@dserspro.com
Could you please tell what you would change, and what you would improve in the app? We are always open to suggestions!
Happy dropshipping with DSers
I am a new seller and probably it will take time to get used to the different features of autods, however, I think navigation could have been much simpler. Probably you would understand if you see the platform from a new user perspective.
Hi,
We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
Suporte muito bom, atendimento e plataforma muito bom.
Resolve sempre nossos problemas. Parabéns …..
Hi jccolecction,
Glad to learn that your problem was solved! We will continue making sure to provide an excellent service. Don't be hesitate to contact us again if you have any questions Happy dropshipping with DSers!
DSers Team
En pitänyt siitä, että Dsers sai kaikkien asiakkaiden tiedot, niidenkin, jotka olivat asioineet ennen soveluksen liittämistä Shopifyihin. Koin sen epämiellyttävänä ja koin, että petän asiakkaani, kun sallin heidän tietojensa siirtymisen Kiinaan, jonne heillä itsellä ei kontaktia.
Hello,
We understand your concern, but there is sadly no solution to this issue, as a supplier will not be able to send the product to your buyer if they don't have the name and address.
Alternatively, you can first send all the product to a third party first, then send out the package again, but the price would be extremely high and reduce your profits.
If you are uncomfortable with Chinese suppliers having access to your customers' details, dropshipping might not be the right business for you.
I hope you understand,
DSers team
Ótimo app só gostaria que os resumos das descrições dos produtos fossem mais bem explicados sem palavras repetidas
Hi,
Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers!
DSers Team
Updated Review. as previosuly 1 star but now upto 3 Stars. The developers are working hard and actually taking note on suggestions and faults which Is great news and very noticeable.
There's now only 2 Issues that I don't like. 1. If you already had an established store prior to the migration from Oberlo to DSers then it is hard to apply the pricing rule to old products. Applying to new products is easy but old ones not so much.
2. I were not limied with how many ites I could sell on Oberlo whereas on DSers you must pay to sell more which Is quite steep considering we are already paying for Shopify each month and the extra payment is not welcome. You can not add many items on the free plan. Other than those 2 Issues I would give it 5 stars. Well done to the development team for working on the app and the Issues.
Hello The Furry Bunch,
Thank you for taking the time to leave such a detailled comment, it's really useful to us to hear what people like, and what they don't like.
We understand that DSers works a litlle differently compared to Oberlo, and we are trying to adapt as much as possible.
We'll release new features, and modify existing one in the near future to make sure that we improve our merchants experience.
Please don't hesitate to provide more suggestions on what we should change/add/improve.
DSers Team
Just migrated to Dsers. unsure yet of the usefulness of app. have yet to explore further. A pleasant experience I had with Dsers was my encounter with their staff Ms Jenny Bayat. She had been very helpful & professional in her approach. Sincerely it was a pleasant experience! Importantly I managed to rectify the migration hiccup issue thru her help. Thk you Jenny & Great Job! Thk you also Dsers! Rgds Helena
Hi,
We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
i still didnt use this app i had a problem with importing all my products from shopify,but the support team is good Catherine had anwsered all my questions thanks
Hi floricj,
Thank you for your review of our customer service. DSers' customer service team is always here to help you in every way we can. We will continue working hard to develop our app to further improve users' dropshipping experience. Please feel free to contact us if you need more help. Happy dropshipping with DSers!
DSers Team