Algemene beoordeling
5
Cijfers per recensieniveau
  • 98% recensies zijn 5 sterren
  • 1% recensies zijn 4 sterren
  • 0% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 1% recensies zijn 1 sterren
27 september 2023

As I'm new, I feel a little difficult at some points, but Sylvia was incredible! She helped me immediately, carefully explaining case by case to resolve all my doubts and problems, so now I can move on. Thank you Sylvia! :-)

Glowicz
Brazilië
6 maanden gebruiken de app
DSers heeft geantwoord 3 oktober 2023

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

12 november 2023

Couldn’t recommend DSers highly enough. Plus the support team is phenomenal.

DND
Litouwen
5 maanden gebruiken de app
DSers heeft geantwoord 13 november 2023

Hi,

Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

2 november 2023

Really happy with the help i got from Una. Im really new to this and i got secure help.

ToloBranding
Zweden
Ongeveer 2 maanden gebruiken de app
DSers heeft geantwoord 5 november 2023

Hi,

We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers!

DSers Team

21 juli 2023

Dsers has been an absolute game-changer for my dropshipping business, serving as an indispensable intermediary for my website. With its effortless product sourcing, automated order processing, and real-time inventory sync, managing my online store has never been smoother. The platform's ability to set competitive pricing and control profit margins has allowed me to maximize revenue potential while maintaining a user-friendly interface that simplifies navigation. The efficient order tracking and reliable customer support further add to its appeal, ensuring a seamless and hassle-free dropshipping experience. Without a doubt, Dsers is a must-have tool for website owners involved in dropshipping, streamlining operations and propelling businesses to new heights.

Paw Pals Warehouse
Australië
4 maanden gebruiken de app
DSers heeft geantwoord 23 juli 2023

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

31 mei 2023

I recently encountered a perplexing log-in issue while trying to access my AliExpress account. Frustrated and unsure of how to proceed, I reached out to the support team at Dser, hoping for a prompt resolution. Little did I know that my interaction with Jenny, a member of their outstanding support team, would not only resolve my problem but also leave me thoroughly impressed.

From the moment I initiated contact, Jenny demonstrated exceptional professionalism and a genuine commitment to helping me. She was quick to respond to my query, understanding the urgency of the situation, and wasted no time in delving into the details of the issue at hand. Despite the complexities involved, Jenny remained patient and empathetic throughout our communication, which instantly put me at ease.

What truly set Jenny apart was her deep knowledge and expertise in troubleshooting log-in issues on AliExpress. She skillfully guided me through a step-by-step process, providing clear instructions and concise explanations along the way. Her instructions were easy to follow, and she anticipated potential roadblocks, proactively offering solutions before I could even voice my concerns.

Throughout our interaction, Jenny's unwavering dedication to customer satisfaction was evident. She stayed with me until the problem was completely resolved, never rushing the process or making me feel like just another ticket to close. Her exceptional problem-solving abilities and attention to detail ensured that I could access my AliExpress account seamlessly once again.

Jenny's excellent communication skills further contributed to the positive experience. She was responsive, respectful, and genuinely interested in ensuring that I understood each step of the troubleshooting process. Her friendly demeanor and willingness to go the extra mile instilled a sense of confidence and trust in the brand's support team.

Overall, my encounter with Jenny from Dser's support team was nothing short of exceptional. Her technical prowess, combined with her outstanding customer service skills, truly made a difference. Thanks to her efforts, I was able to regain access to my AliExpress account swiftly, preventing any further inconvenience.

I wholeheartedly recommend Jenny and the Dser support team to anyone in need of assistance. Their dedication, expertise, and commitment to resolving customer issues are commendable. I am grateful for their exemplary service and will undoubtedly turn to Dser's support team, and specifically Jenny, should I encounter any future challenges.

Thank you, Jenny, and thank you, Dser, for providing such an exceptional support experience. You have earned a loyal customer in me.

PalBark
Canada
7 maanden gebruiken de app
DSers heeft geantwoord 1 juni 2023

Hi there!

Thank so much for taking your precious time to write this review for us.
We're so glad to hear that you really enjoy doing dropshipping with DSers, our main goal is to make DSers to be the most convenient dropshipping tool for all of dropshippers
Please feel free to to reach our team whenever you need us, we provide 24/7 customer service to help our users

DSers team

15 oktober 2023

In today's fast paced digital world, exceptional Cust svc is very rare and it deserves recognition. I want to commend Sally for her performance on today on giving me the solution I needed to move forward with my tasks. Thank you so much Sally. Keep up the great work.

Furry Refresh
Verenigde Staten
3 maanden gebruiken de app
DSers heeft geantwoord 17 oktober 2023

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

4 oktober 2023

Alice really helped me out, i was so confused and tired but she was super patient throught the whole time... really appreciate you Alice you saved my day!!

Novametica
Israël
7 maanden gebruiken de app
DSers heeft geantwoord 6 oktober 2023

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team

22 oktober 2023

Dsers is easy to use. As it was my first time using the app, Lucy from Dsers team helped me a lot to solve my issues.

Bella's Elegance
Australië
3 maanden gebruiken de app
DSers heeft geantwoord 25 oktober 2023

Hi,

We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

26 augustus 2023

This makes it easy and fast to communicate with DSER services. Sherry and Caynthia were very helpful, patient and customer friendly above all very knowledgeable. I appreciate the Dser customer service and the app.

Nakinsige
Verenigde Staten
Ongeveer een jaar gebruiken de app
DSers heeft geantwoord 27 augustus 2023

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

2 april 2024

Au top SAV réactif, merci a lucy pour son aide

Moupify
Frankrijk
3 dagen gebruiken de app
DSers heeft geantwoord 6 april 2024

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team