Algemene beoordeling
5
Cijfers per recensieniveau
  • 98% recensies zijn 5 sterren
  • 1% recensies zijn 4 sterren
  • 0% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 1% recensies zijn 1 sterren
13 september 2023

Huge thanks to Cynthia for her help and frankly, fast service. I didn't expect my problem to be resolved so quickly. Thank you so much. It saves us a lot of time and it allows us to move forward with our tasks. thanks again

L'île aux jouets
Canada
2 maanden gebruiken de app
DSers heeft geantwoord 18 september 2023

Hi,

Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

20 juni 2023

Dear AliExpress Support Desk Personnel,Neva

I am writing to provide feedback and express my utmost satisfaction with the support I received from your team. I am delighted to award a five-star rating to the AliExpress platform for its exceptional customer service.

Throughout my interaction with your support team nava I experienced lot but professionalism, promptness, and efficiency. From the moment I reached out with my query to the resolution of my issue, I was impressed by the level of care and attention I received.

The support representatives demonstrated a deep understanding of the platform's policies and procedures. They patiently listened to my concerns and provided detailed explanations to ensure I had a clear understanding of the steps involved in resolving my issue. Their knowledge and expertise instilled confidence in me that my problem would be resolved effectively.

Moreover, the response time was remarkable. I appreciated the timely manner in which my inquiries were addressed, enabling me to proceed with my purchases without delay. The support team truly exemplified efficiency and dedication in their work.

Additionally, the level of friendliness and courtesy displayed by your personnel was outstanding. Despite the online nature of our communication, they managed to convey a genuine sense of care and empathy. This personalized approach made me feel valued as a customer, further enhancing my overall experience with AliExpress.

Overall, I am thoroughly impressed with the quality of support I received from your team. Their professionalism, promptness, and friendly demeanor have undoubtedly contributed to my satisfaction as an AliExpress customer. I would like to extend my gratitude and commendation to the entire support staff for their exceptional service.

Once again, I would like to express my gratitude for the outstanding support I received, and I wholeheartedly award AliExpress a five-star rating for its remarkable customer service. I look forward to continuing my shopping experience on your platform with confidence, knowing that the support team is always ready to assist.

Thank you and best regards,
jaya

petceylon.com

petceylon
Australië
6 maanden gebruiken de app
DSers heeft geantwoord 27 juni 2023

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

8 november 2023

Sally was very helpful in helping me fulfill my orders and explained what the problem was that was causing me to have failed orders. Thank you Sally, I really appreciate it

MathiaSolutions
Verenigde Staten
5 dagen gebruiken de app
DSers heeft geantwoord 12 november 2023

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

3 juni 2023

I had a query on order processing. Jully from DSers totally understood what I needed, the advice was spot on....and all of this turned around in less than 30 mins. Very reassuring and well.....it just works!
Very happy customer
Gymgearguys.com

Gym Gear Guys
Verenigd Koninkrijk
10 maanden gebruiken de app
DSers heeft geantwoord 4 juni 2023

Hi,

We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers!

DSers Team

26 mei 2023

I'm new to Shopify and dropshipping. I decided to try DSers-AliExpress as my next dropshipper. I was having some difficulties understanding how to import products from a supplier on AliExpress through DSers to my shopify store. So I sent a message on the chat bubble. I was answered by Irene. The service she provided me was excellent, and the information that she afforded me was exactly what I needed. She was very helpful, courteous, and very knowledgeable. She really set my mind at ease, and I will definitely be doing most of my dropshipping with DSers-AliExpress!

JJ's Discount Emporium
Verenigde Staten
Ongeveer 2 maanden gebruiken de app
DSers heeft geantwoord 29 mei 2023

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

9 augustus 2023

I just started Dsers and I have some problems in the beginning. Emma helped me with my first order and within 2 minutes everything was fixed. Happy with the support team of Dser’s
Thanks a lot

VigoXpress

VigoXpress
Nederland
5 maanden gebruiken de app
DSers heeft geantwoord 10 augustus 2023

Hi,

We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

3 oktober 2023

I had Isak help me with an issue. Chat was really fast to respond and Isak was very clear with instructions. Thank you

The Cool Fings
Australië
4 maanden gebruiken de app
DSers heeft geantwoord 6 oktober 2023

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team

8 december 2023

Irene m'as trouvé une solution rapidement et qualitativement. Je recommande !

Le Petit Bonhomme
Luxemburg
Ongeveer 2 maanden gebruiken de app
DSers heeft geantwoord 11 december 2023

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

14 september 2023

Via was incredibly helpful, guiding me through each step with patience and clarity. Every question I had was promptly answered, and I'm delighted to give such a professional customer service a full 5-star rating.

Made of Stars
Duitsland
4 maanden gebruiken de app
DSers heeft geantwoord 18 september 2023

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

1 oktober 2023

Im new at dropshipping and just started trying out Dsers. I really like how the support helped me out. Bruna is a real star and helped me out threw the whole process. I was stuck and tried to avoid contacting the suppport because usually it takes long time to get an answer and the experiance is usually unpleasant. But Dsers has a topclass support and answers in a matter of seconds. Thumbs up to Dsers and most of all Bruna! :)

Oljespray.se
Zweden
27 dagen gebruiken de app
DSers heeft geantwoord 3 oktober 2023

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team