Algemene beoordeling
5
Cijfers per recensieniveau
  • 98% recensies zijn 5 sterren
  • 1% recensies zijn 4 sterren
  • 0% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 1% recensies zijn 1 sterren
Bewerkt 4 januari 2021

I just spoke to Eamily. Very helpful and very nice to chat to. Was very detailed and even gave me a screenshot to explain step by step to fulfill my orders. Was able to solve the questions that I have asked and send me a couple of advice on how to integrate Dsers with Oberlo

Sticks&Daggers
Australië
5 maanden gebruiken de app
DSers heeft geantwoord 4 januari 2021

Hi Sticks&Daggers,

We are glad to learn that your issue was fixed. Thank you for your review of our customer service team. They are always here for you to answer any of your questions and help you in every way they can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

16 januari 2022

I contacted the support team on a weekend and promptly and professionally, Bit answered answered in lightening speed he had to understand my problem and suggest solutions. I hope he will look for the problem which i told him.

Otawo
Duitsland
5 maanden gebruiken de app
DSers heeft geantwoord 17 januari 2022

Hi Otawo,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

18 mei 2020

Un pò complicato per chi non è abbastanza pratico. Ottimo il servizio messanger. Basta chiedere e ti risponderanno in poco tempo.

A Bella Cosa
Italië
5 maanden gebruiken de app
DSers heeft geantwoord 19 mei 2020

Hi dear team! Thank you so much for your review.Please feel free to ask for help when you need. And we are also very open to your advice to make DSers better and better. We are still young, but we believe that we will grow better and better with your help. Have a nice day. DSers team

Bewerkt 22 september 2021

Will give another review upon my issue being completely cleared up, but as far as service, Jessica were very helpful...Had another issue on 9/21 and my good friend TANG helped me the whole way through!!

The Styky Shack
Verenigde Staten
5 maanden gebruiken de app
DSers heeft geantwoord 22 augustus 2021

Dear team !

We are sorry to know that the limitation of API usage affected your experience of using DSers. Meanwhile, please note that, to make a better experience to all users, our service has a limitation to the usage of API to avoid over-load that might cause issues to other users. Please recheck in 24 hours and I think everything will be OK by then. Please feel free to contact us if you still need help. We will be there 24*7 whenever you need.

Have a great day
DSers team

Bewerkt 1 december 2020

App is good and does what it promises 10/10. Customer service is good 8/10, however having such an wonderful app, expect the service to be excellent 15/10 so that it can give tough competition to other competitors

CoS-eMart
India
5 maanden gebruiken de app
DSers heeft geantwoord 1 december 2020

Hi CoS-eMart,

Thank you for choosing DSers. We are happy to have you with us! We really appreciate your comment on our app and customer service. We also sincerely apologize for the delay that our customer service team wasn't able to solve your problem immediately! DSers will continue trying the best to provide an excellent dropshipping experience. Happy dropshipping with DSers!

DSers Team

23 maart 2023

Customer support is decent although in my opinion calling someone your friend could seem a little bit unprofessional but I don't mind it. Problem was fixed decently fast even though at the start it seemed that there was a little bit of miscommunication. Over all a decent experience.

HepTex
Litouwen
5 maanden gebruiken de app
DSers heeft geantwoord 27 maart 2023

Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed.
Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

8 juli 2022

I've contacted DSers for help and Jessica was quite efficient with finding my account and assisted promptly with sourcing what I needed to do to get going with my setup work. Thanks Jessica!

CK-KUYA PROJECT
Canada
5 maanden gebruiken de app
DSers heeft geantwoord 10 juli 2022

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.

We're happy to see our support team could help all of problems you met with DSers in time

Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

8 maart 2020

This app is easy to use and has made my eCommerce experience smooth and enjoyable. The only reason why I gave 4 stars instead of 5 is because it tends to be quite buggy sometimes (items failing to be pushed to Shopify and having to retry multiple times before it works, collections not being recognized, etc). But other than that, it's great!

Sheterra
Canada
4 maanden gebruiken de app
DSers heeft geantwoord 9 maart 2020

Hi there !Thank you for your review. The issue is fixed already. Please feel free to let us know if you are still having accessing issue.

14 januari 2020

I really like how this app made importing products easier. It would be nice if it would also import the videos from the product pages. I really like how I can make ordering the products easier.

Bean Shoppin'
Verenigde Staten
4 maanden gebruiken de app
Bewerkt 16 februari 2021

I am only new to drop-shipping . I am not joining 1 and 1 yet so this App sounds to be for me while I am learning. I am fearful of making a hash out of it. Thank you for your patience. I am feeling too much like a new chum. It was a bit frightening learning at first but it is becoming clearer now. Thankful for the help and support available.It is a challenge. Dorla.com

Dorla.com
Australië
4 maanden gebruiken de app