Algemene beoordeling
5
Cijfers per recensieniveau
  • 98% recensies zijn 5 sterren
  • 1% recensies zijn 4 sterren
  • 0% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 1% recensies zijn 1 sterren
22 april 2024

Rfimp was excellent in providing quick and effective customer service on messenger. Every time I've asked for help on messenger it is very quick and effective for Dsers/Aliexpress support even on the free plan. Highly recommend it based on customer service.

Ozthentic
Australië
9 maanden gebruiken de app
DSers heeft geantwoord 24 april 2024

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

10 april 2024

Tiffany was extremely helpful in the messenger app. She fixed an issue when I was trying to place an order. She told me to choose a different option and it would still link it to my shopify store. Everything worked out and she was extremely helpful and polite! She allowed me to complete my order for my client within a few minutes. Thank you!! DSERS- Cortney from Sofia Lynn Rose

Sofia Lynn Rose
Verenigde Staten
Ongeveer 2 maanden gebruiken de app
DSers heeft geantwoord 11 april 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

5 maart 2024

Thank you for the excellent service! I recently encountered an issue while transferring a product to Shopify, and your team was amazing in resolving it promptly. I appreciate your professionalism and dedication to customer satisfaction. Keep up the great work!

mon chou chat
Verenigd Koninkrijk
Meer dan 2 jaar gebruiken de app
DSers heeft geantwoord 6 maart 2024

Hi,

Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

9 april 2024

Today I encounter an issue with one supplier that was causing me a little stress so i start a chat with Sandy on support team and wow with the results, a huge help solving the issue plus i learn more stuff on the way thanks to Sandy really recommend this person on support team. Thank you really.

Amaia's Wears
Verenigde Staten
8 maanden gebruiken de app
DSers heeft geantwoord 10 april 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

19 maart 2024

Aimee helped me solve the problem quickly, been using dsers since 5 years now and the support has always been really quick and supportive! thank you!

otakusheaven
India
Meer dan een jaar gebruiken de app
DSers heeft geantwoord 20 maart 2024

Hi,

We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers!

DSers Team

7 maart 2024

I had a question about replacing an order that had been canceled. I was beginning to get worried because I completely deleted the order. I got in contact with Irene from customer support and she fixed the problem literally in seconds! I am very happy, all is good. Thanks again Irene!!

Elegance & Allure
Verenigde Staten
8 maanden gebruiken de app
DSers heeft geantwoord 10 maart 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

18 april 2024

I was having issues fulfilling an order for the past 9 hours. Luckily I had Sally with the DSers support team to help guide me through my issue. Not only did she respond fast, but she helped me solve my problem within minutes. She gets a 5 star rating from me!

Velvella
Verenigde Staten
4 maanden gebruiken de app
DSers heeft geantwoord 21 april 2024

Hi,

Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

3 februari 2024

I had trouble with tracking number for my customers and chatted with Wendy who was exceedingly helpful. She sent me the screenshot with all I had to do. She even offered to do it for me. Great first experience! Thanks again!

Griffon
Canada
Ongeveer 2 jaar gebruiken de app
DSers heeft geantwoord 4 februari 2024

Hi there!

Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

18 april 2024

Raphael Dsers's Support
I wanted to take a moment to extend my heartfelt congratulations to you for your exceptional attendance record. Your dedication and commitment to consistently showing up and being present have not gone unnoticed. Your presence has had a positive impact on our team and our work environment.

Your punctuality and reliability are truly commendable, and they set a wonderful example for all of us. Your commitment to attendance reflects your strong work ethic and professionalism, and it contributes significantly to our collective success.

Thank you for your ongoing dedication and for being a role model for others. Keep up the great work!

Arcada da Aguia
Brazilië
Meer dan een jaar gebruiken de app
DSers heeft geantwoord 21 april 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

15 april 2024

i had some synchronising issues. was attended to by Bianca and she provides excellent customer service. not only she answered my questions but she tried her best to solve the issue for me.

Little Occasion
Singapore
Bijna 2 jaar gebruiken de app
DSers heeft geantwoord 16 april 2024

Hi,

Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team