Recenzje (30 368)
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I would like to express my gratitude here as I was well served by the support, and the best with the resolution of the problem.
Hi,
Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
Alen me ajudou e tirou alguma dúvidas, pois migrei do Oberlo. Ótimo trabalho. Só falta o idioma 100% português
After using the app for a year, I discovered that this app sometimes makes you pay a significant amount more than what you would manually fulfilling orders on aliexpress. There's about a 10% difference on some orders. The app provides a lot of time savings, but it comes at the expense of some cash savings.
Hi,
We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
aplicativo completo com atendimento ao cliente eficiente
Hi,
We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
HOLA ME HA GUSTADO MUCHO GRACIAS
FACIL DE ACCEDER AUNQUE ULTIMAMENTE A TENIDO UNOS INCONVENIENTES AL ANEXAR ALIEXPRESS
Hi,
Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
Sherry was very helpful and provided useful information! But I think the app has some limitations and needs improvements.
Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.
DSers team
Haven't used this app yet but the help I received was excellent. I was unaware that oberlo was coming to an end.
Villanelle helped me so much with so many questions I had and very nice and explained everything for me. The store it’s self does not go into detail or very clear with setting things up. Which is why Villanelle was so great with helping me figure it out.
Updated Review: The developers Refunded the charge and support was prompt. Original Review
I was unnecessarily charged 49.90USD without any notification. I was told by the support that after the trial the account will be migrated to Free plan after which I can select the plan I need. This is not good.
Dear Shoppersy.com team !
We wish you a happy new year !
We are sorry to hear that you are facing this kind of issue.
I am more than happy to help you out.
Let's see what happened here first to see how we could solve it.
We checked related record on Shopify and Messenger, thinking that it could help us to get a better understanding of each other.
1. You subscribed our Advanced service on May 25th, 2020
2. You canceled it on 4th, Jan.
3. We send out 2 rounds of emails and published in-App banner for half a month to notify that we are starting to charge.
4. As to the information given by our support team as you mentioned, we found your chat on Messenger and the only message about subscription from team is :
" Hi there D**tr! Sorry for the late reply.
You just need to choose a Plan, but it will remain free until Dec 31st 2020
The previous version of DSers Pro was a BETA like we announced".
It means that from 1st, Jan, DSers will start billing for paid plans.
Hope that my explains could help you to get a better understanding.
Well as a solution, if you do not want to subscribe paid plan anymore, please simply cancel it and transfer to free plan. Shopify billing system will help to refund the credit to your account in a few days smartly.
Here is an official documentation from Shopify to explain the whole process of downgrade. Hope this could help.
https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps
Please feel free to let us know if you still have questions and we are more than happy to help at any time.
Wish you a happy new year!
DSers team
DSers has many features we need but it requires a lot of manual work, very complicated. But customer service is always friendly, patient, and helpful. (Sometimes too friendly though haha)
Big Kudo to all the customer service staff who helped us before!
Olivia
Lennon
Selena
Minnie
Wendy
Bruna
Zoe
Mia
Chris
Via
Neva
and could be even more!
Hi,
We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team