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28 wrzesień 2024

I was trying to figure out shipping rates and I could not find the specific info that I was looking for for days.

I turned to dsers customer support live chat and Wendy helped clarify things in a matter of minutes.

My Store
Kanada
Około 2 miesiące korzystania z aplikacji
DSers odpowiedział(a) 8 październik 2024

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

11 listopad 2024

I would recommend this app. Their on deck 24/7 call team helped me through a bunch of problems with stock in my products. Saved me lots of money and time. A special thanks to Adele at Dsers for helping me with these problems.

Workstation Warehouse
Stany Zjednoczone
Około miesiąca korzystania z aplikacji
DSers odpowiedział(a) 12 listopad 2024

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

3 listopad 2024

Very good, Thank you so much for the help, very fast, help me step by step, was there to help to proceed my first order, I recommande

Zenbeak
Francja
3 miesiące korzystania z aplikacji
DSers odpowiedział(a) 5 listopad 2024

Hi,

We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

21 listopad 2024

I want to thank the tech support team, who respond instantly, solve the problem with great quality and speed! In 5 minutes, they fixed an issue that I couldn't even find on Google myself.
Thank you, Wendy, for the excellent work!

Miter shop
Polska
27 dni korzystania z aplikacji
DSers odpowiedział(a) 24 listopad 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

16 wrzesień 2024

Been using Dsers for a good few months now, simply cannot fault the customer support received, from all agents. Both Nephele and Olivia sorted and answered my queries insanely fast!! Best service about that I've experienced of late. 5*

Toosnug
Wielka Brytania
3 miesiące korzystania z aplikacji
DSers odpowiedział(a) 18 wrzesień 2024

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

30 październik 2024

Zoe was fantastic! Went above and beyond to help me, answer all my questions quickly, super patient and really knows what she's doing.
Very happy with the customer service

Black Bear Home Decor
Australia
3 miesiące korzystania z aplikacji
DSers odpowiedział(a) 31 październik 2024

Hi,

Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

14 listopad 2024

Celia is the best, she was very helpful, proposed me solutions and was very quick. I really recommend her.

Al-Doha
Francja
Ponad rok korzystania z aplikacji
DSers odpowiedział(a) 17 listopad 2024

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

11 listopad 2024

The respond was very fast. Kristal from the help center is very kind and helpful. She did her best to help me, was very patient and I really appreciate her efforts .Thank you.

Gayolia
Izrael
3 miesiące korzystania z aplikacji
DSers odpowiedział(a) 13 listopad 2024

Hi there!

Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

9 listopad 2024

Villanelle’s support has been outstanding! She showed incredible patience, always ready to provide thoughtful guidance and a wealth of valuable resources. Her positive attitude and dedication made every interaction uplifting, guiding the customer toward achievable tasks and making the process enjoyable. Villanelle’s cheerful and encouraging presence truly inspired me, and I am sure she is an irreplaceable asset to her team.

TMEZE
Stany Zjednoczone
4 miesiące korzystania z aplikacji
DSers odpowiedział(a) 12 listopad 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

7 październik 2024

I was in a situation where I didn't know how to complete purchases without a shipping fee, and I was helped by Blanca who was a massive help, she told me step by step process of how to install the chrome extension and how discounts are applied when you complete orders that way. Great support team and would highly recommend!

Solvera
Wielka Brytania
28 dni korzystania z aplikacji
DSers odpowiedział(a) 10 październik 2024

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team