DSers‑AliExpress Dropshipping

i just needed some help and i contacted DSers support, Selena Helped me very helpful, unwavering helpfulness, genius kindness and excellent communication skills

I recently had the pleasure of interacting with Holly from the DSers support team regarding a customer return due to sizing issues. The entire experience was smooth and highly satisfactory.

**Prompt Response:**
Holly responded to my initial query within minutes, which was incredibly reassuring. The quick reply showed a high level of attentiveness and commitment to customer service.

**Clear and Helpful Communication:**
Holly’s messages were clear, concise, and polite. She provided direct answers and useful links to resources such as the DSers Help Center and YouTube channel, which I found very helpful for additional support.

**Guidance and Assistance:**
When I explained my situation, Holly confirmed my understanding that I need to initiate the return directly with the AliExpress supplier. Her confirmation helped clarify my next steps and made the process less daunting.

**Professional and Friendly:**
Throughout our interaction, Holly maintained a friendly and professional tone. It felt like she genuinely cared about resolving my issue and ensuring I had all the information I needed.

Overall, Holly exemplified excellent customer service. Her quick and effective assistance made my experience with DSers a positive one. I highly recommend the DSers support team, and especially Holly, for anyone needing help with their dropshipping needs.

Thank you, Holly, for your outstanding support!

Rating: ⭐⭐⭐⭐⭐ (5/5)

Looks like a great app. Haven't really test it yet but they have great support! Thanks.

Isak was great!!!!1

Estou tendo alguns problemas com o mapeamento, quando vou mapear, o link do produto não aparece na janela. Mas o suporte me ajudou desta vez, foi muito bom o atendimento

Do you know how sometimes you wake up and nothing is working right and everything is hard to do and understand? Yep. Had one of those and I fortunately landed on Lily for support! She helped me consolidate accounts and laid out every step quickly and efficiently. She makes you wish there was a way to request a customer service representative by name! Thank you DSers for hiring an incredible person!

The customer service representative, Holly, who helped me with a few minor issues was extremely fast, reliable, and communicative. We resolved the issues in very little time. The app has glitches at times but overall works well & the issues could be due to our poor internet. Overall, we love working with this dropshipping group and hope to do a lot more business with them.

Wendy was very helpful and quick to assist me with all the problems I had, great customer service.

Thanks a bunch to Colleen for her help.

Blanca helped me with the shipping methods and the relationship between Shopify and AliExpress. She knows her stuff and provided helpful text and pictures. She is truly an expert. No question.