Recenzje (26 255)
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Cynthia was very professional and treat my request very fast ! Thanks a lot.
Hi,
We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!
DSers Team
Amity was a great help and got me straightened out quickly! Great tool for shopify!
Hi,
We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
Sandy fez um atendimento espetacular. Resolveu os meus problemas, me deu atenção e tirou todas minhas dúvidas. Estão de parabéns, nota 10 pelo suporte. De novo, obrigado, Sandy!
Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.
DSers team
Excellent service, fast and efficient. Congratulations to Lily, who was very kind and helpful. 100 for her
Hi,
We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers!
DSers Team
Neva is so helpful but overall dsers are 24/7 it’s so great to get their support. From order full full ent to checking they’re available always especially for nervous startups they make it seem easy right through out
Hi,
We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
I had a fantastic experience with the support person ( Irene ) at DSers. Their expertise and dedication to providing exceptional service truly impressed me. They were incredibly knowledgeable about the DSers platform and were able to address all of my questions and concerns promptly and efficiently. Their communication was clear and concise, making it easy for me to understand and follow their instructions. Moreover, their friendly and patient demeanor made the entire support experience pleasant and stress-free. I highly recommend the DSers support person for their outstanding assistance and commitment to customer satisfaction.
thank you so much Irene
Hi,
We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
I received assistance from Catalina to help link more Shopify stores to my
DSers account. She solved my issue on the first try, Very quick and easy to comprehend, Effective and Friendly service. Very appreciated!
Hi,
We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
Isak was really good, attentive and quick to solve my doubts and correct my mistakes with the orders that were pending.
He walked me through the entire process and took the time to even exchange products for me.
Hi,
Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
Alice did a great job in helping me with mapping the product to my store. Really good and fast support team!
Hi,
We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!
DSers Team
After their most recent "upgrade", my previously product mapping, order data, settings are mostly wiped out. My store has over 200 products. I cannot process orders and run my business right now. Chatted with "support" and they said a ticket is opened for me and I need to wait 3-8 days for a reply, because their tech staffs are on vacation. Are you kidding me? Rolling out a super buggy upgrade when everyone's on vacation?
Update: A day later, nothing works after the upgrade, orders disappear, orders get stuck in "awaiting fulfillment" section. products randomly get moved to "unmapped" section. This separating aliexpress orders into "Aliexpress" and "unmapped" is a garbage idea that's causing 90% of the issues. Dsers app is a complete mess right now. Borderline unusable.
Hi there,
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a bad experience.
We understand that this update was not as smooth as it could have been and we are wroking hard to solve all the pending issues and make sure that this doesn't happen again. You can rest assured that we will solve any single problem you may have encountered.
Please contact our customer services team a by below methods for updates
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team