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they helped me a lot with solving a lot of issues i was having. very patient with me
Hi,
We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
After their most recent "upgrade", my previously product mapping, order data, settings are mostly wiped out. My store has over 200 products. I cannot process orders and run my business right now. Chatted with "support" and they said a ticket is opened for me and I need to wait 3-8 days for a reply, because their tech staffs are on vacation. Are you kidding me? Rolling out a super buggy upgrade when everyone's on vacation?
Update: A day later, nothing works after the upgrade, orders disappear, orders get stuck in "awaiting fulfillment" section. products randomly get moved to "unmapped" section. This separating aliexpress orders into "Aliexpress" and "unmapped" is a garbage idea that's causing 90% of the issues. Dsers app is a complete mess right now. Borderline unusable.
Hi there,
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a bad experience.
We understand that this update was not as smooth as it could have been and we are wroking hard to solve all the pending issues and make sure that this doesn't happen again. You can rest assured that we will solve any single problem you may have encountered.
Please contact our customer services team a by below methods for updates
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team
Just had an interaction with Irene which was very kind and helpful in explaining the whole process that i was interested in!
Hi,
We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
W selena customer service :)
Hi,
Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
Amazing service, Bruna helped me solved a problem in a record time, saved me a lot of work and time. Thank you again!
Hi,
Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
Detailed, friendly, and very patient! Thank you!
Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!
DSers Team
Gosto muito de utilizar o Dser. É prático para enviar pedidos e a plataforma sempre atualiza. O atendimento é o melhor de todos.
Hi,
We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
All thanks to Cynthia, she's the most likable person I have ever encountered on dsers when I had a problem with the installation of AliExpress authority, she help me out hand in han, with you I'm now a registered member in AliExpress account, an now ready to sell on Shopify thanks you so much Cynthia I which to reach out to you most often
Hi,
We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
Lucy care of me in amazing way. she don't give up even was hard problem to solve because my poor skills.
She give me the right information and lead me step by step.
Pleasant kind and professional at the same time
Great experiences and great support.
Riccardo
Italy
Riccardo
Hi there!
Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there
DSers team
Isak was amazing! Helped me from start to finish, replied fast, and solved my problem! Very patient with me.
Hi,
Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team