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the dsers app is sh*t, the usability is rubbish, u dont even show a profit / cost / revenue graph. so many bugs and stupid design flaws in the app.
Hello Wooden Earth,
Thank you for your comment, we appreciate all feedback.
Can you give us more details about what you like concerning the usability?
As for the profit / cost / revenue graph, we have a basic Report feature that we are working on improving, we welcome any suggestions you may have would be very useful.
DSers Team
Just shit, noone product whit their correct photo or variant, really sad...
Oberlo much better, for sure
Hello ElectroPhox team!
Thank you for your review.
I'm sorry you faced some issue with DSers.
We couldn't find any record of your contacting our customer service, they would be more than happy to help you in solving the issue you faced.
We are trying to always improve and we are more than happy to listen to your potential suggestions.
Have a good day!
This app doesn’t work, no email communication and terrible login features, doesn’t let you login... fix it...
Hi there !
We are sorry that some issue happened to you.
You can get to us via email
1.on Shopify App Store page
2.on App page of Shopify admin
3.on DSers-Contact page
And team does not get any contact from you yet.
Please feel free to contact us and we will help to check.
really bad support, a lot of bugs......................................................................
Hi there team! We are sorry for less support during weekends. Team will get back to you on Monday when we get back to office. Please feel free to update us if you still have issues when using DSers.We will try best to help you out. Also, a better support service for you is on the way. Hope to talk with you soon !
Tube que emigrar de Oberlo a Dsers obligatoriamente porque no me daban opcion, pensaba que iba a ser mejor pero resulta que es muchisimo mas dificil de utilizar, nada intuitiva, la interfaz parece super vieja comparada con la de Oberlo. Si pudiera volver a Oberlo o si cambiaran el look y la manera de utilizar Dsers seria muy feliz. siento que tardo muchsimo mas tiempo en hacer lo que antes tardaba nada. Por otro lado el servicio de atencion al cliente es bueno, Helen me ha ayudado en lo que necesitaba de una muy buena forma.
Hello The Bunnies Store,
Thank you for your feedback, we appreciate it.
DSers is indeed a bit different from Oberlo, and might a bit more complicated to handle at first, we are working hard to improve things and make easier to use.
We're working on several optimization and we'll take your suggestions into consideration.
We also appreciate your comment on our customer service, we work hard to be here in case our merchants have any questions!
Have a good day from the DSers Team
app gets stuck when binding with the store. I can't connect. Used 2 different browsers. Can't import products. No good.
Hi there
Thank you so much for taking time to write this feedabck to us.
Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
GARBAGE APP CHANGED OVERNIGHT AND FUCKED UP ALL MY ACCOUNTS NOW I EVEN HAVE TO PAY FOR YOUR RUBBISH APP??? NO WAY!! MOVING TO OBERLO BYE!
Hi team！We are sorry that you have issue after we updated the version. The upgrade was notified to all users more than a month ago. If you have any unexpected issue, please feel free to contact our support about the issue you are having. And I believe that you would understand that it's a necessary step to make the app a charged one to provide all users better service. Even though, you still can use this app for free as we provide free version which is enough when you start business and make it profitable. We thank you for your understanding and sorry for the inconvenience caused. Have a great day.
This app is a joke!
the 5 star reviews here are fake! Do not install this app and waste your time with it. You'll definitely regret it.
Don't believe the reviews as they are fake. The 5 star reviews are fake!!!
I was trying to check my options with suppliers so I stumbled upon DSers. I think the various steps to importing products is a bit hassle haha other platforms allow you to do this in a few clicks so like the number of steps with this one as opposed to the others kind of made me lose interest.
Also it kept on showing 404 error and I tried refreshing so many times, but still no luck. A bit disappointing, hopefully user experience can be improved!
Hello, thank you for your feedback, it's always appreciated.
It actually takes 2 clicks to import a product from your supplier to Shopify, so i'm not sure what steps you are referring to, our customer service team would be more than happy to help you set things up if you find it difficult.
We are aware that our platform is not perfect yet, but we are working hard to improve things and welcome every critics in that regard.
I wish you a happy new year and lot of success!
Totally pointless app. All the settings you make (country of delivery, delivery time, etc.) do not match the actual information at the end. Waste of time!
Hellot BenTriAn,
Thank you for your comment, we appreciate all feedback.
May I ask what you mean about the settings? We understand that DSers is not as easy to understand as others platform when you just start with it, but our customer service team would be more than happy to help you set things up efficiently.
Our customer service is available 24/7, and the average response time is under 2 mins, you can try to contact them on Facebook Messenger via:
https://www.messenger.com/t/DSersOfficial
or via email at: support@dserspro.com
I'm sure they'll be able to help you.
Have a great day,
DSers Team