DSers‑AliExpress Dropshipping

i was amazed to see over 6 different answer when i requested support from Dser!!!!! first answer i just got a walkthrough on something not even related to my request, i only answered did you read my request? and it started to fall down, without any response for me, all they were doing was backing last email senders back forgetting to answer me! i found a solution. DELETE. problem solved!

The new September 2023 DSers update is unbelievably underwhelming. Support has been so far from helpful as well. I'm experiencing a bug with package tracking that is extremely easy to solve, but support simply can't understand. When sending customer notification emails after an order ships, I select "Other" and use my own websites Track Order page URL. It was working fine in the previous DSers version, no issues. Now with this new update, it's adding "%s" at the end of my custom URL link, which is making the page unavailable and causing an error message. If I'm already inputting a custom URL, why would it add "%s" at the end of my URL for absolutely no reason. Please solve this issue and make sure the Custom URL provided stays the exact same way it was set, without adding anything to the end. Orders are also taking significantly longer to place, and sometimes don't even work at all. Should've left the app the way it was. Will be deleting permanently if these issues persist.

The app is not working their servers are not functioning properly randomly. Now i get mapping error and i have 500 orders waiting to fulfilll and i cannot fulfill them cause their app is broken once again!!!!!!!!

Renovou automático essa merda

Dsers Supplier Optimizer is attempting to only show their Tmall items. These items say "Only available on Tmall" but when I do my own search on AliExpress, there are plenty of suppliers with the same item that I tried to find using Supplier Optimizer. Tmall items are more expensive and delivery times are longer. I don't want to source from Tmall and not accurately showing what's available on AliExpress feels very suspicious. I will cancel my subscription and find another way to import AliExpress items. I don't trust that Dsers is being honest about what's available on AliExpress but pushing its own brand in a deceptive way.

Está com problema e o suporte é bem ruim. Demoram muito para responder.

Has anybody noticed that Dsers is no longer updating status from products from Aliexpress ? I came across this issue over the weekend and double checked with Dsers customer support team all the configurations (that are correctly set) and was told that was a general issue, that all customers were affected, I figured that given the severity of the issue it would be resolved by now, I reported the issue on Sunday (Sept10), I waited Monday to see if there was an update, and is already Tuesday 5:31 PM and issue persist. Dsers would not refund any subscription, but wouldn't provide either an internal investigation number (that was what the customer representative told me on Sunday: "Because our technical team discovered this problem, users are facing this problem. So there is no need to create a ticket. Please wait patiently and we will solve it as soon as possible.") , I need to describe the issue every time that I interact with customer support. No ETA for the fix, not sure if this is actually a current investigation. Any thoughts on how to get DSers attention? Dsers doesn't list the products that have mapped issues, current representative is suggesting to go over all products, I guess I have 303, one by one, see what products have issues and fix them. It looks to me the problem is that the supplier from Aliexpress changes something (remove values or something) what breaks the connection in Dsers, what makes a problem to sync products, but it looks just a lot of work to fix issues that Dsers can't handle, and instead of opening an investigation the suggestion is to fix things manually and pay a subscription of an automated process with challenges that will require manual verification (perhaps a week), go over all the products, and see if this week something was broken and fix it manually, last suggestion was to find another supplier (not sure if its believed that other suppliers don't make changes that break Dsers process). I also asked if Dsers have visibility of how many products have mapping problems, The representative didn't answer my question.

Big Pop Up that they help you find supplier because of the corona virus.
1. No reply via email
2. Admitad cashback doesnt work anymore
3. And now I cant even login or reset my password

trash app, i received 45 order today and i had to cancel all of them because of the dumb price update dser have done, it has completely messed up my pricing.

this USED to be a great app but theyve done an update and now its broken. Price updates price/ currency resyncing feature isnt working properly, product filter is broken as it no longer shows product removed form shopify, SKU updates dont take, WHY they decided to "fix" something that WASNT broken is beyond me but tbh if they cant roll me back to the previous version or fix these problems IMMEADIATELY then im remapping my products thru another app. THATS how broekn this app is now