DSers‑AliExpress Dropshipping

Excellent service, assistance was very fast and efficient. 10/10

VIVIAN me ajudou muito , sou grato a ela pelo suporte e pela força que anda me dando , suporte de qualidade e muito atenciosa ao cliente , OBRIGADO VIVIAN , obrigado Dsers !!!

I recently started setting up my dropshipping online store using the DSers app, and I am thrilled with the experience so far. The app itself is incredibly user-friendly, making it easy to import and manage products from AliExpress. However, what truly sets DSers apart is their exceptional customer service.

I encountered an urgent issue with importing products, and I was quite stressed about it. Fortunately, Maria from the support team responded very quickly to my request for help. She was incredibly kind and patient, guiding me through the troubleshooting process step by step. Thanks to her expertise and swift assistance, the issue was resolved in no time.

Maria's dedication and professionalism were truly impressive. She not only solved my problem quickly but also made sure I understood what went wrong and how to prevent similar issues in the future. Her support made a world of difference and allowed me to continue setting up my store without further delays.

I highly recommend DSers to anyone looking to streamline their dropshipping operations. The app is fantastic, and the customer support is top-notch. Special thanks to Maria for her outstanding service!

Thank you, DSers team!

Update: Raphael from DSers saved the day again with prompt and quick responses to my request!

i just needed some help and i contacted DSers support, Selena Helped me very helpful, unwavering helpfulness, genius kindness and excellent communication skills

I recently had the pleasure of interacting with Holly from the DSers support team regarding a customer return due to sizing issues. The entire experience was smooth and highly satisfactory.

**Prompt Response:**
Holly responded to my initial query within minutes, which was incredibly reassuring. The quick reply showed a high level of attentiveness and commitment to customer service.

**Clear and Helpful Communication:**
Holly’s messages were clear, concise, and polite. She provided direct answers and useful links to resources such as the DSers Help Center and YouTube channel, which I found very helpful for additional support.

**Guidance and Assistance:**
When I explained my situation, Holly confirmed my understanding that I need to initiate the return directly with the AliExpress supplier. Her confirmation helped clarify my next steps and made the process less daunting.

**Professional and Friendly:**
Throughout our interaction, Holly maintained a friendly and professional tone. It felt like she genuinely cared about resolving my issue and ensuring I had all the information I needed.

Overall, Holly exemplified excellent customer service. Her quick and effective assistance made my experience with DSers a positive one. I highly recommend the DSers support team, and especially Holly, for anyone needing help with their dropshipping needs.

Thank you, Holly, for your outstanding support!

Rating: ⭐⭐⭐⭐⭐ (5/5)

Isak was great!!!!1

Estou tendo alguns problemas com o mapeamento, quando vou mapear, o link do produto não aparece na janela. Mas o suporte me ajudou desta vez, foi muito bom o atendimento

Do you know how sometimes you wake up and nothing is working right and everything is hard to do and understand? Yep. Had one of those and I fortunately landed on Lily for support! She helped me consolidate accounts and laid out every step quickly and efficiently. She makes you wish there was a way to request a customer service representative by name! Thank you DSers for hiring an incredible person!

The customer service representative, Holly, who helped me with a few minor issues was extremely fast, reliable, and communicative. We resolved the issues in very little time. The app has glitches at times but overall works well & the issues could be due to our poor internet. Overall, we love working with this dropshipping group and hope to do a lot more business with them.

Wendy was very helpful and quick to assist me with all the problems I had, great customer service.