DSers‑AliExpress Dropshipping , 25.291 avaliações

Classificação geral
5
Número por nível de avaliação
  • 98% das avaliações são de 5 estrelas
  • 1% das avaliações são de 4 estrelas
  • 0% das avaliações são de 3 estrelas
  • 0% das avaliações são de 2 estrelas
  • 1% das avaliações são de 1 estrelas
18 de novembro de 2023

Whenever I encounter difficulties with DSers, I turn to the live chat for assistance. Without fail, I consistently obtain helpful responses and effective solutions to address my queries or issues. Never once have I encountered a situation that remained unresolved. Today, I faced challenges with making orders, which proved troublesome on my end. they provided assistance to the best of their ability. Through a combination of screenshots and messaging, we successfully reached a resolution and resolved the issue. I consistently find satisfaction in the service provided, and their determination and assistance truly brightened my day.
thanks

Shopsglam
Estados Unidos
10 meses usando o app
DSers deixou uma resposta 19 de novembro de 2023

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

18 de janeiro de 2024

Estou muitíssimo satisfeito com o suporte da Dsers. Foi atendido pela Olívia, que demonstrou muita paciência comigo e me deu uma ajuda valiosa resolvendo meu problema. Com certeza logo irei para a versão paga.

Loja da Família
Brasil
5 dias usando o app
DSers deixou uma resposta 21 de janeiro de 2024

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

4 de dezembro de 2023

I would like to take a moment to highlight the exceptional service I received from Sandy at the Dsers app. I needed assistance in changing the currency to SEK and displaying my orders in that currency. Sandy was incredibly helpful, guiding me through each step to make this possible. Her patience and professionalism made the entire process smooth and straightforward for me.

I am immensely grateful for Sandy's dedication and support. She demonstrated an impressive knowledge of the app and provided me with exactly the help I needed to manage my orders in the desired currency. Thank you so much, Sandy, for the excellent service and for making my experience with Dsers so positive and seamless.

I truly appreciate the high level of service and dedicated support from Sandy and the entire Dsers team. Thank you for providing such a useful and accommodating app!

Best regards,
Mohamed.

Zemo
Suécia
28 dias usando o app
DSers deixou uma resposta 5 de dezembro de 2023

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

6 de dezembro de 2023

I contacted DSers via their chat feature and within seconds was connected with Wendy. Poor Wendy, I bombarded her with question after question, many times the same question worded differently because I couldn't wrap my head around what I was seeing. But Wendy remained professional and showed great patience with me. She answered all of my questions and now I can move on to my next steps. Nothing but props for Wendy. She's a keeper DSers! Thanks Wendy for knowing your stuff and taking care of your customers. I'm definitely sticking with DSers as my dropshipping partner knowing that they will be there for me when I'm lost!

Primal Gear
Estados Unidos
14 dias usando o app
DSers deixou uma resposta 11 de dezembro de 2023

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

15 de dezembro de 2023

Sandy was very very supportive and help guide me thru my issue with easy step by step instructions and did not leave me hanging to handle it myself she was there every step of the way and i am very happy!

MindfulBustle
Estados Unidos
20 dias usando o app
DSers deixou uma resposta 17 de dezembro de 2023

Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

5 de dezembro de 2023

I can not contact you through chat. You need an email and password and I tried more than 20 times. But I received warning

MalMir Shop
Turquia
Aproximadamente 2 meses usando o app
DSers deixou uma resposta 7 de dezembro de 2023

Hi,

We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers!

DSers Team

5 de fevereiro de 2024

Très efficace au moment de résoudre un problème, je remercie Adele pour m'avoir bien expliqué et montré la solution à mon problème, grace à Elle, j'ai pu avancer sur DSERS

King-electro
França
Aproximadamente 2 meses usando o app
DSers deixou uma resposta 8 de fevereiro de 2024

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

7 de dezembro de 2023

Very quick and perfect response time. They solved my problem whith in 5 minutes! Thanks Guys!!!

Luxezy
Suíça
5 meses usando o app
DSers deixou uma resposta 11 de dezembro de 2023

Hi,

Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

5 de dezembro de 2023

I want to say thank you to Holly for an amazing service. Super kind, very helpful, very patient and excellent at helping us. Best ever!

CrazeCrafters
Hungria
4 meses usando o app
DSers deixou uma resposta 7 de dezembro de 2023

Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

29 de dezembro de 2023

Provide quick & efficient support!

3D Puzzle Palace
Estados Unidos
6 meses usando o app
DSers deixou uma resposta 3 de janeiro de 2024

Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team