Avaliações (31.346)

Classificação geral
5
Número por nível de avaliação
  • 98% das avaliações são de 5 estrelas
  • 1% das avaliações são de 4 estrelas
  • 0% das avaliações são de 3 estrelas
  • 0% das avaliações são de 2 estrelas
  • 1% das avaliações são de 1 estrelas
12 de outubro de 2024

I had a problem, every time I would "push to store" it automatically set the product as "active" on Shopify. I contacted DSers, to my surprise the wait time was less than 1 minute! I literally messaged at 4:59 pm and at 4:59 pm I was responded!

Now I was answered by Chrissy, may I say Chrissy was amazing and very professional. Chrissy literally sent me THREE PICTURES to show me HOW TO do something on DSers, WITH captions to clarify it even further! The level of patience and professionalism Chrissy displayed was phenomenal! This lady broke it down for me so simply. The service I received was so professional by her.

Chrissy told me that she will "record the information you provided and report it to the relevant internal departments." So that the features on DSers will be easier for all users and future users.

I am very happy Chrissy did not make me wait at all when she responded to my message on messenger. And it is very evident she had a lot of knowledge about what she was talking about.

Overall, I am pleased with DSers and the customer service I received from Chrissy. I highly recommend DSers for everyone. I hope the feature I recommended will be available as an option soon for all DSers users! I wish everyone good luck in their businesses. Keep up the hard work everyone!

KudraSpec
Austrália
18 dias usando o app
DSers deixou uma resposta 15 de outubro de 2024



Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

25 de novembro de 2024

Maria is one of the best customer service representatives I have ever had. So patient and understanding she helped me understand the process step by step. Took her time to make sure my service was fulfilled. Fantastic service!

Healthy Habit
Estados Unidos
Aproximadamente 2 meses usando o app
DSers deixou uma resposta 26 de novembro de 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

15 de novembro de 2024

I would recommend because of the wonderful experience I had with Sandy, the most courteous and most patient customer service Rep I have ever worked with. I would recommend.

Handpickedgifts4u
Estados Unidos
5 meses usando o app
DSers deixou uma resposta 17 de novembro de 2024

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

3 de janeiro de 2025

I had the pleasure of being assisted by Sandy and I couldn't be more impressed with their professionalism and efficiency. Sandy quickly identified and resolved my technical issue with a level of expertise that truly stood out. Thank you so much! :-)

Baby Little Nook
Austrália
2 meses usando o app
DSers deixou uma resposta 6 de janeiro de 2025

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

11 de novembro de 2024

Celia was very helpful and was able to guide me through all my questions ad assist me.

RPBA Shop
Austrália
10 meses usando o app
DSers deixou uma resposta 13 de novembro de 2024

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

19 de outubro de 2024

Exceptional Customer Service – Blanca is the Best!”

I had the pleasure of working with Blanca during a recent issue with my order, and I cannot praise her enough! From the moment I reached out, she was incredibly kind, patient, and attentive to all of my concerns. Blanca went above and beyond to ensure that my problem was resolved quickly and efficiently.

Her communication was clear and prompt, and she made me feel valued as a customer. It’s rare to find such a high level of care these days, and Blanca truly exceeded my expectations. She not only solved the issue but also followed up to ensure everything was to my satisfaction.

Thanks to her, I’ll be a loyal customer for years to come! Blanca deserves all the recognition for her outstanding service!

— Happy and Grateful Customer

Feel free to tweak it if you need!

My Store
Estados Unidos
3 meses usando o app
DSers deixou uma resposta 20 de outubro de 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

4 de dezembro de 2024

Esfania was amazing. Was very patient and helped with solving my multiple issues. Great service and support!

Milavue
Austrália
9 meses usando o app
DSers deixou uma resposta 5 de dezembro de 2024

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

22 de novembro de 2024

Excellence, very professional people. It really relive me as beginner, whom to trust. But Dsers prove I am in right place. Thank you

Yes Yar FZE LLC
Emirados Árabes Unidos
Aproximadamente 2 meses usando o app
DSers deixou uma resposta 24 de novembro de 2024

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

20 de novembro de 2024

Thank you so much Jeffrey for your patience and professionalism. Your customer service is over the five star rating. I would refer you any day. Spending three hours trying to help one client is not an easy job. I'm glad i choose Dsers if these are the type of employees they got on their team.
Thank you again!!!!

Yummymummys
Reino Unido
13 dias usando o app
DSers deixou uma resposta 21 de novembro de 2024

Hi,

Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

9 de dezembro de 2024

Best technical support I have ever had to work with! Helped me solve my problem in less than a couple minutes!

PlantIQ
Polônia
2 meses usando o app
DSers deixou uma resposta 11 de dezembro de 2024

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team