DSers‑AliExpress Dropshipping

Has anybody noticed that Dsers is no longer updating status from products from Aliexpress ? I came across this issue over the weekend and double checked with Dsers customer support team all the configurations (that are correctly set) and was told that was a general issue, that all customers were affected, I figured that given the severity of the issue it would be resolved by now, I reported the issue on Sunday (Sept10), I waited Monday to see if there was an update, and is already Tuesday 5:31 PM and issue persist. Dsers would not refund any subscription, but wouldn't provide either an internal investigation number (that was what the customer representative told me on Sunday: "Because our technical team discovered this problem, users are facing this problem. So there is no need to create a ticket. Please wait patiently and we will solve it as soon as possible.") , I need to describe the issue every time that I interact with customer support. No ETA for the fix, not sure if this is actually a current investigation. Any thoughts on how to get DSers attention? Dsers doesn't list the products that have mapped issues, current representative is suggesting to go over all products, I guess I have 303, one by one, see what products have issues and fix them. It looks to me the problem is that the supplier from Aliexpress changes something (remove values or something) what breaks the connection in Dsers, what makes a problem to sync products, but it looks just a lot of work to fix issues that Dsers can't handle, and instead of opening an investigation the suggestion is to fix things manually and pay a subscription of an automated process with challenges that will require manual verification (perhaps a week), go over all the products, and see if this week something was broken and fix it manually, last suggestion was to find another supplier (not sure if its believed that other suppliers don't make changes that break Dsers process). I also asked if Dsers have visibility of how many products have mapping problems, The representative didn't answer my question.

Big Pop Up that they help you find supplier because of the corona virus.
1. No reply via email
2. Admitad cashback doesnt work anymore
3. And now I cant even login or reset my password

this USED to be a great app but theyve done an update and now its broken. Price updates price/ currency resyncing feature isnt working properly, product filter is broken as it no longer shows product removed form shopify, SKU updates dont take, WHY they decided to "fix" something that WASNT broken is beyond me but tbh if they cant roll me back to the previous version or fix these problems IMMEADIATELY then im remapping my products thru another app. THATS how broekn this app is now

If only I could leave less than 1 star. Honestly the most useless customer support and the most useless app. And today, dealing with "Jackie" from customer support is a new low point. She somehow deleted all my mapping and even placed unapproved orders on my behalf, it will take me hours to fix the mess she created.

Forced to migrate to this from Oberlo.
More complicated, unable to do what I need to do.
The support staff are non-existent, been waiting all day.

DSers lures me to use their test order, but it can never be deleted. It is such a Scam. Unclear tutorial as well. not smart at all. Update: You are totally saying another thing. I am talking about that I cannot delete the test order. It is a big bug for the users. You are talking about that I could skip. The concern is that I have to skip to avoid the issue. Then what is the meaning of setting up this step? Please don't try to mix the problems. The answer is that you are not ready to do a test order, which meaning it is not a complete test. You should ask your product managers and coders to fix it up instead of just trying to argue with me without the basic logic. So ridiculous!

For the past month this dreadful app has been besieged with issues. Ever since their system update, seemingly. Tracking isn't being sent to my customers (with no way to do this manually), a new layout which means orders can easily be missed (ie hiding the 'unmapped' orders in a new section), and constantly booting me out and telling me my store isnt recognised (after 3 years of using the app daily). Totally unacceptable. No offer of any refund for all of the inconvenience. Shopify needs to find a new app for dropshippers urgently. The only decent thing is the prompt customer service, hence why I've given it a star.

the support is horrible. Not supported 24hrs. Sometimes it takes more than 2 days to answer you. It should have a call queuing system but the answers are answered via Facebook Messenger. The answers often beyond coming after a long time are very bad and do not help anything.

I take back my review. The customer support did not understand my request to change the product prices, perhaps due to the language barrier. Instead, lead me to sync my store's prices to which I cannot revert back for whatever reason. Asked them to help me revert the prices back to the original and basically said that that's not possible. Currently manually updating my store prices ~ will take all day as a result.

Admitad no longer works