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Great app, always top tier support whenever needed, Eden especially.
Hi,
We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
sandy did amazing job to help me find what was wrong with my account and helped to set up properly
Hi,
We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
Update: Do not trust these people, today i talked to them again they are completely useless and liars.
I was told that I would be contacted by customer service, did not happen. After the upgrade everything got messed up, all the inventory gone, mappings gone, orders gone. It is completely bad and I am going thru all the mapping and orders one by one, for 1000 skus. I do not appreciate this and will probably switch if I find something else
Hi there
Thank you so much for taking time to write this feedback to us, we appreciate your honesty.
We are sorry that our latest update may have caused some issues, and we are working hard to make sure that everything gets solved. We will take this opportunity to keep on improving to ensure that this doesn't happen again.
Please feel free to contact our customer service team for any updates on your situation, or additional questions you may have.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
I reached out for help this morning and Serein was wonderful. I am new and was having trouble finding the product in my online store. Turned out I missed a step. Serein was very quick to find the problem. My message was answered very quickly and screen shots were included to show me exactly what to do to fix my issue.
Then I was sent another screen shot so I could fix the problem on the Shopify end.
The instructions were clear and understandable.
Serein was a Great Help!!
Hi there!
Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there
DSers team
I am really appreciative to Olivia for being persistent in helping me solve my problem. Five stars to you. You made it easy. Again thanks for your professionalism and kindness.
Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.
DSers team
tive problema com uma entrega e vivian do atendimento me ajudou muito bem
Hi,
Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
Estou gostando do app, e com relação ao suporte... estou muito satisfeito com o atendimento que recebi hoje pela Irene, resolveu meu problema e foi bem atenciosa.
Obrigado.
Hi,
We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!
DSers Team
Selena really helped me solve my problem. Very responsive and attentive. Thanks to her!
Hi,
We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
Thank you rin for your quick answers , on point and friendly. Helped me a lot
Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.
DSers team
I had a pretty woman that helped me fast with every question I asked her. So I will give a Five stars to her)
Hi,
We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team