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A tracy me ajudou muito tirou todas as minnhas duvidas estava com um problema de conexão e no final deu tudo certo
Hi,
Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
I did the wrong order fulfillment and connected on Dsers chat for assistance. I was assisted by Tracy. She was so patient and friendly. She helped me to provide the necessary information she needed to fix the issue. I highly recommend Dsers chat. I highly recommend Tracy.
Hi,
We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
Lucy responded very quickly and clearly. She is very helpful! Resolved my issues within 15 minutes.
Hi,
Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
Ótima plataforma, fui atendido pela Joy quando precisei de ajuda e o atendimento foi excelente. Sempre respondem duvidas por email ou messenger, so posso recomentar essa empresa e essa plataforma, além claro de ajudar muito no meu negócio.
Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!
DSers Team
Olivia from the DSers team solved all my problems and answered all my questions incredibly fast and politely. Probably some of the best customer service I've ever experienced. Give her a raise!!!
Hi,
Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
This is extremely frustrating . They added Tmall without my authorization and now my store is completely messed up. I reached out to support and they play game all day instead of fixing my issue which i provided several times (min 5 times). Each time some Victoria keeps telling me to verify my email and sent screenshot of my problems with details of my issue and they keep playing games. This is extremely frustrating. I don't even know why Shopify deals with this company. Tmall is something i don't even use. Why is it forced on my account without my authorization. I will be looking at replacing this app today.
Hi there,
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.
As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and doesn’t happen again.
Please drop our customer services team a message via on any below methods and we will triple check things to solve your problem
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team
It works really really well, customer support is great and very helpful, I would 100% recommend to any Shopify store owner!
Hi Magic Reusable Tapes,
Thank you for the recommendation of DSers. We are happy to have you with us! We really appreciate your comment on our customer service. DSers will continue trying hard to provide an excellent dropshipping experience. Happy dropshipping with DSers!
DSers Team
i hade probleme to place orders und pay to aliexpress.
Mrs veronica und Mrs kiki they help me step by step to fix this thanks a lot.
best Regards
Cameliashops
Tracy IS PERFECT! BEST SUPPORT EVER! dsers have best work team! tks very much......................................
Hi,
We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
App works great. Catherine answered my questions about tracking information issues and how they could be rectified.
Hi strikesolarlights,
Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team