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brilliant app and customer service! I recently got moved over to Dsers from Oberlo (through Oberlo's closure) and had my first interaction with customer support today as I was a bit confused with my product mapping. It was so easy to access support and get help through the chat via facebook messenger. I was speaking with a support assistant named Emma and she was so lovely and really, really helpful. I was even having a bit of trouble getting my head around something and she was very patient and went above and beyond to help ensure I understood it correctly. It was a fantastic customer support interaction and with great thanks to Emma! All my questions were answered wonderfully and I've got a very clear understanding now 10/10
Hi,
We really appreciate that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
I was helped by Jully. Very efficient, patient and helpful assistance. I got a response almost instantly. very happy!
Hi,
We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
Since the upgrade on Sep 12, DSers will process the order to AliExpress. It successfully gets there an I pay for the order. BUT the order simply disappears and is no longer in DSers...Not Awaiting, Not fulfilled,... NOTHING
I now have to monitor the orders MANUALLY....and do shipping fulfillment MANUALLY ... They didnt upgrade their system, they JUST BROKE everything.... DID THEY TEST ANYTHING?
I have submitted emails with full descriptions and screen shots and I get NO ANSWER
Hi there
Thank you so much for taking time to write this feedback to us, we appreciate your honesty.
We are sorry that our latest update may have caused some issues, and we are working hard to make sure that everything gets solved. We will take this opportunity to keep on improving to ensure that this doesn't happen again.
Please feel free to contact our customer service team for any updates on your situation, or additional questions you may have.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
The support from Dsers helpdesk was great and the tech was very detailed oriented and knowledgeable.
Hi,
We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
I had the service from Wendy and i have to say that it is really good and helpful. And I also appreciate that they respond immediately.
Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.
DSers team
Top demais! alem de um bom servico o suporte tem um atendimento muito bom!! Estao de parabens, super recomendo pelo suporte
Ralla,
it was great experience to have your support, as new store in this app, your timely and accurate answer was big support for. Five stars deserved are well deserved. :)
Hi,
We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!
DSers Team
Clary, my customer representative worked with me for over 6 hours helping to fix & understand a shipping & ordering problem I was having. Great customer service. Thanks
Customer Services Rep "Mia" Very professional, friendly and polite. Mia is very knowledgeable and was quick to provide assistance.
Hi,
We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
Alicia was very very good and helpful and replied me accurately and promptly.
Thank you very much Alicia
Hi,
We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team