Avaliações (28.961)

Classificação geral
5
Número por nível de avaliação
  • 98% das avaliações são de 5 estrelas
  • 1% das avaliações são de 4 estrelas
  • 0% das avaliações são de 3 estrelas
  • 0% das avaliações são de 2 estrelas
  • 1% das avaliações são de 1 estrelas
5 de setembro de 2024

I found that DSers-AliExpress Dropshipping is probably a great thing to have but I find the App itself very intrusive. My privacy is very important to me and it seems to be in every aspect of my computer. Please remove DSers and cancel any future correspondence.

Chloe's Purr Tees
Canadá
2 meses usando o app
DSers deixou uma resposta 8 de setembro de 2024

Hi there
Thank you so much for taking time to write this feedback to us.

Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.

What do you mean by intrusive? We do not share any private data

Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers team

6 de agosto de 2024

When using free(Basic) subscription, we still have a bill of 49.90 for pro subscription. We would like to have this solved as soon as posible with a refund for money we had no intention to pay. If there is even cheaper subscription then the sum we pay, it is absolutely absurd. If this is for downloading, Dsers should have stated it, but the only thing there was is that there is a free subscription. This happened twice, once we got it delete after with no intent to pay, but by assumption of an employer that it was a mistake and plan was changed, it was dowloaded again, and same scenario has occured. Please take care of it.

onlyyoujewelry
Estados Unidos
26 dias usando o app
DSers deixou uma resposta 8 de agosto de 2024

Hi there,

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a bad experience.

Please share more details of your issues with our customer service team, we do want to help you out there
Please contact our customer services team a by below methods
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers Team

15 de julho de 2024

i was amazed to see over 6 different answer when i requested support from Dser!!!!! first answer i just got a walkthrough on something not even related to my request, i only answered did you read my request? and it started to fall down, without any response for me, all they were doing was backing last email senders back forgetting to answer me! i found a solution. DELETE. problem solved!

Allure Apparel
Canadá
26 dias usando o app
DSers deixou uma resposta 16 de julho de 2024

Hi there
Thank you so much for taking time to write this feedback to us.

Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.

IF you could provide the whole conversation you previously had, it'd be really helpful so we could analyze what happened and work on improving our process.

Sorry if there was any misunderstanding.

Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers team

Data de edição: 3 de julho de 2024

excelent - extremely annoying, it's not enough that they only advised me to contact one of their regional couriers and they want 5 stars - I scored 4 stars and wrote excellently - and they kept pestering me every day to change it to 5 stars

Handn Company Ltd.
Bulgária
3 meses usando o app
DSers deixou uma resposta 30 de junho de 2024

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team

4 de julho de 2024

Does not allow you to browse products, you must search for a specific item. Not very easy to navigate.

My Store
Reino Unido
7 dias usando o app
DSers deixou uma resposta 7 de julho de 2024

Hi there
Thank you so much for taking time to write this feedback to us.

Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.

Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers team

16 de setembro de 2024

Why can't you link suppliers, can't log in to AliExpress, click on the login input box will refresh the page,Please reply me as soon as possible, I need to use it as soon as possible,my email address is liubide1992@gmail.com

HappyTails‘s Store
Estados Unidos
Aproximadamente 1 hora usando o app
DSers deixou uma resposta 17 de setembro de 2024

Hi there
Thank you so much for taking time to write this feedback to us.

Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.

Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers team

29 de maio de 2024

Wow. I spent over an hour talking to customer service, sending screenshots and a full video, only to have the agent be the most unhelpful and unknowledgeable person. It took everything in my power to remember I was talking to a person, but my goodness. How are you the support of a product understand? I run an entire tech company and had one very simple question and was left with both a headache and a request to cancel my entire account.

My Store
Estados Unidos
2 meses usando o app
DSers deixou uma resposta 30 de maio de 2024

Hi there
Thank you so much for taking time to write this feedback to us.

Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.

Here is the email address:
support@dserspro.com

DSers team

16 de agosto de 2024

The worst app ever because cant even connect to the server.

SakuraCraft
Reino Unido
Aproximadamente 24 horas usando o app
30 de abril de 2024

trash app, i received 45 order today and i had to cancel all of them because of the dumb price update dser have done, it has completely messed up my pricing.

Ghori Products
Estados Unidos
8 meses usando o app
DSers deixou uma resposta 5 de maio de 2024

Hi there
Thank you so much for taking time to write this feedback to us.

Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.

Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers team

28 de junho de 2024

BAD!!! There is no clear option to cancel de subscription.. looks very shady to me

Trending Buy
Portugal
Aproximadamente 20 horas usando o app
DSers deixou uma resposta 30 de junho de 2024

Hi there
Thank you so much for taking time to write this feedback to us.

Would you mind reaching out to us with more details about the situation?
If you wish to change subscription, our customer service will be happy to help you.
We also have an article detailling how to do so: https://help.dsers.com/upgrade-downgrade-plan/

Sorry if you could not find it easily

Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers team