DSers‑AliExpress Dropshipping

I like your customer support very quick response.

UPDATE: After a bit I got another reply offering more detailed information, this HELPED fix the issue. I would have given it 5 stars except for the previous mentioned issue.
PAST: So far my opinion has gone from good to somewhat skeptical, all products are missing gtin or mpn so I am unable to publish with Google. I contacted DSer's who told me to contact the suppliers directly (thought they were the same as AliExpress), no further help offered. Sadly, I am beginning to think about switching to another option.

We appreciate the quick response of DSers support team. Every individual support rep delivers a great support. We would to recommend to response to our bulk requests in a timely manner. Thank you DSers.

Despite being a member using the free version of Dsers I was grateful to find that the support are extremely helpful when it comes to any issues you may have ,
When I Contacted support I was quickly connected to Ralla who was happy to guide me through all of the questions and issues that I had and even Provided visual examples for things that were not easy to understand which was greatly appreciated especially for me as a visual learner Excellent support staff from my experience and Ralla deserves 5 stars .

The only change I would make to give Dsers 5 stars would be a change to the imports pages user interface
Currently the imports page only displays pricing in USD this adds extra steps for Store admins that do not sell to the usa
Simple fix would be forcing the imports page to use the currency selected in the associated AliExpress account

super pratique pour gérer les commandes . cette app est vraiment complète et fait très bien le lien entre vous et Aliexpress . Bon après il faut un peu trifouiller ce n'est pas toujours très clair surtout quand vous venez de débuter, le seul point négatif est que tout est en anglais je trouve ça dommage

Emma was very quick to reply to me and help me solve my problem. I'm still learning how to use DSers and I wish there was a video tutorial to walk me through the entire process.

Chris:
Chris was helping me amazing! Very detailed answers and he took really the time for me.

Thanks!

Une équipe très réactive en cas de problème sur Messenger. Cela change des autres plateformes avec aucun service pour les entreprise! Nous recommandons avec grand plaisir.

I was in quite a bit f a pickle because I had my first order come through only to find out that the item was out of stock from the supplier and the customer had already placed the order. Being that it was my first anonymous order and the also my first time using DSERs, I was confused out of my mind about what to do. ultimately, I contacted Shopify support and the rep and I myself both contacted DSERs and two reps helped us at once to solve the problem. Jessica was my representative and she was able to find a substitute product from another supplier and map to correct colors to the original items that the customer ordered. I even messed up the mapping on one of the items and she fixed my mistake. She also explained that because of the plan I was on, (the Basic) that the product quantities don't auto-update, so an item on AliExpress can be out of stock and I won't know about it until a customer places and order and the item is no longer available. She suggested that I turn on notifications (which I had no idea about) or upgrade my plan. Jessica was incredibly helpful. Thank you so much! As for the DSERS app itself, it gets 4 stars because I went through 2.5 hours of stress because the stock levels don't auto-update! You have to upgrade your plan. But the customer service is great!

Dès qu'on est bloqué ils sont à notre disposition pour nous débloquer. Ma dernière expérience était avec Alice qui a été simple et efficace ! Merci Alice. Au plaisir !