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This was my first time using DSers for trouble shooting, i was surprise how prompt they were in responding to my questions and concerns. Lydia was very helpful, supportive and provided me a lot of information and helped me to navigate the platform. I had a great experience. Thanks Lydia.
I just had an IM with Vivian. I was having issue with processing an order.
She quickly and professionaly walked me through the issue. She provide me with excellent customer service. Thank You Very much for you help.
Hi,
We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
I had an amazing experience with Lena's support! She was incredibly patient, responsive, and went above and beyond to help me resolve my issue. Even when things seemed complicated, she stayed positive and made sure everything was clear. It's rare to find such dedicated and friendly customer service these days. Thank you, Lena, for your outstanding help!
Hi there,
Thank you so much for your kind words! We’re thrilled to hear that Lena was able to provide you with such outstanding support. Her dedication and positive attitude truly make a difference, and we’re glad she was able to assist you so thoroughly. 😊
If you ever need help again, feel free to reach out—we’re always here for you!
DSers Team
DSers is amazing and I must say that Fiona who just helped me remap a product so that I can place an order is just is fantastic. She was very patient and knows what she is doing and she does it well. Thank you! Thank you! Fiona! Give this lady a raise!
Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!
DSers Team
Lucy from DSers support team was FANTASTIC today!!! Was able to address all my questions, explained everything and showed me screen shots on what to do. Remapping became so much easier with Lucy's help!! Thank you DS for Lucy!!!
Hi,
Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
I am new to this so when my customer didn't receive their product I started up a chat with Rita to figure out why. All I can say is that it has been quite a process but in the end everything was resolved. Now I understand how all the services work together to fulfill orders. Thank you!
Hi there!
Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there
DSers team
Fiona was amazing at dealing with my issue. She competently and quickly helped with an order Aliexpress had refunded cause the seller had not sent the order in time. I then was able to change the supplier and place the order through another supplier and hopefully customer won't realise there has been an issue. I cannot fault the support received so far from DSers.
Hi there,
Thank you for your wonderful feedback! We’re delighted to hear that Fiona was able to assist you efficiently and help resolve the issue with your order. Our team is always here to ensure a smooth experience for you!
If you ever need further assistance, don’t hesitate to reach out—we’re always happy to help.
DSers Team
I received great customer service when I experienced an issue with the DSERS app. I notified support right away and they were very responsive to my inquiry. My response was resolved right away. I appreciate the fast turnaround time. Thank you!
Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.
DSers team
I've been using DSers for a while now, and I must say their support is top-notch! Every time I’ve had an issue or a question, the support team (especially Rfimp) has been incredibly helpful and quick to respond. They always find a solution efficiently, making the entire process seamless. If you're looking for a reliable dropshipping tool with great customer service, DSers is definitely the way to go. Highly recommend!
Hi!
Thank you so much for your wonderful review! We're thrilled to hear that Rfimp and our support team have been able to assist you effectively. Providing top-notch support is something we strive for, and it’s great to know we’ve been able to meet your expectations.
If you ever need further assistance, don't hesitate to reach out. We're always here to help!
DSers Team
This app works and helps to process orders quickly.
When I got a probrem, Gloria helped me to understand and solve my issues with the billing plan. She was reactive and helpfull.