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As an enthusiastic e-commerce entrepreneur, I was initially drawn to the promise of simplification and efficiency that DSers-AliExpress boasted for my dropshipping business. However, my journey has been anything but beneficial, turning into a collection of challenges and disappointments that I need to share.
Deceptive Practices with Reviews: My first red flag was noticing that many positive reviews about DSers seem to be self-produced. This manipulation of their service perception is not only misleading but undermines trust right from the start. Consumers rely on honest and transparent reviews to make informed decisions, and this questionable practice has muddied the reliability of the information available.
Scaling Price Issues: Beyond questionable reviews, my primary concern has been DSers' pricing policy. As my sales increased, so did the fees, unjustifiably and without notice, eroding my profits and jeopardizing my business's sustainability.
Inadequate Order Management and Tracking Updates: The promised efficiency in order management turned out to be a fallacy, with erratic and often absent tracking updates, leaving me and my customers in a constant state of uncertainty.
Disconnected Customer Service: Interactions with customer service have been equally disheartening, characterized by late and unhelpful responses that offered no real solutions to encountered issues.
Inconsistent Product Quality and Descriptions: The discrepancy between product descriptions and the items actually received has damaged my store's reputation, increasing complaints and returns that I've had to handle directly.
Conclusion: My experience with DSers-AliExpress has been deeply negative, marred by deceptive practices, an opaque pricing policy, deficiencies in order management, and inadequate customer service. To those considering using this service to scale their dropshipping business, I would recommend proceeding with extreme caution or seeking more transparent and reliable alternatives. Integrity and transparency are crucial in e-commerce, and sadly, my trust in DSers has completely evaporated.
Advice to DSers and AliExpress: Adopting a stance of total transparency, especially regarding reviews and pricing policy, is imperative. Without significant improvement in these areas, it will be challenging for the e-commerce community to view their services as a viable option.
Hello!
Thank you for taking the time to write your review.
Please let me get back to you concerning each point you mentionned.
First off, please note that each review is coming from our users. Shopify policy is very strict and automatically or self-generated reviews are banned. We pride ourself of the feedback we receive.
Concerning the pricing issue you mentionned, we have a forever free plan, that offers all the features you need to get started. Of course, there are also some paid plans, and those have limitations as well, but our pricing is transparent, and even lower than some other apps.
As your business grow, you may have new needs, and that's when some paid plans might be useful, but there's no forcing you to upgrade.
I'm not sure what issue you are referring to, so please feel free to give more details
About our customer service, we'll investigate the conversations you may have had and will try to improve accordingly.
For the product quality and description, please note that those are entirely AliExpress dependant. If you had bad experience, I suggest to improve your product research and select other suppliers, or potentially use another supplier platform, like Tmall, or work directly with agents.
You select the products and the suppliers, we are only here to help you process your orders and help you increase efficiency. If there are any order disputes related to the products or orders, we recommend that you contact AliExpress and open a dispute. You should also leave a bad rating on the concerned supplier page.
Please feel free to reach out to us and give us any more additional details you may have, and we'll be glad to chat to see what we can improve in the future.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
there is no basic filter to show out of stock products from ali, making this app fairly useless as now easy way to see or replace out of stock products. amazing that such basic functionality is missing
Hello Cheap Snow Gear,
Thank you for your suggestion and feedback.
We are working to implement new features after receiving the thoughts of merchants coming from Oberlo and we'll try to improve as much as possible in the near future!
Please don't hesitate to share your ideas if you have more, we're always happy to hear them.
DSers Team
Don't apply tag!!!sssssssssssssssssasdasdasdaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
Hello,
Thank you for your comment.
It seems that you are facing issues with Tags.
Please note that the tag feature in DSers and Shopify are different.
Our customer service team has contacted you to figure everything out and we hope we'll be able to help you.
Happy Dropshipping,
DSers Team
I will be deleting this app. No where near as good as Oberlo for my store. I have had nothing but trouble. prehaps if you have nothing but dropshipping products it may be useful, but if you have a mix of your own physical products and dropshipping its awful. It syncs ALL of your products from your shopify store and if you dont want to see them on DSERS you must one by one cofirm to hide them on DSERS, in addition to that it takes forever to sync with Alibaba. with Oberlo, you hit sync and it happened immediately.
Hello Rubenesque Rider,
Thank you for your feedback.
I understand that DSers and Oberlo work differently, and that it may take some time to set things up. Please understand that we're trying to improve things.
In your case, it's hard to judge, from a technical point of view, which product is physical or not, and while it may take some time to manually "Hide" a product, once it's done, you don't have to do it anymore.
I also want to clarify that DSers synchronize things automatically, so you never need to worry about syncing manually.
I hope my answers helps, if you have some suggestions on how we can improve things, we would greatly appreciate them.
DSers Team
Why can't you link suppliers, can't log in to AliExpress, click on the login input box will refresh the page,Please reply me as soon as possible, I need to use it as soon as possible,my email address is liubide1992@gmail.com
Hi there
Thank you so much for taking time to write this feedback to us.
Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
Renovou automático essa merda
Hi,
We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
where is my oberlo data? why won't it sync? I have hundreds of items in my store and now oberlo is gone and apparently this is supposed to replace it but there is no option to sync
Hello Hippy Haven,
Our customer service team has contacted you to fix this issue.
The Oberlo migration period is now over, but our team can help you to make sure you don't lose any data!
Please let us know if you need more help once it is fixed, we'll be glad to assist!
DSers Team
No chinese can use, it sucks
Hi there
Thank you so much for taking time to write this feedback to us.
Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.
What do you mean by "No chinese can use"?
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
Hi there
Thank you so much for taking the time to leave this rating.
Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
Hi there,
Thank you for your review, all feedback is important to u.
As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and doesn’t happen again.
Please drop our customer services team a message via on any below methods
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team